Case Manager-Pathways to Care- Casselberry

SUMMARY

The Case Manager is responsible for ensuring efficient and effective delivery of the highest quality transitional and support services for clients. They will provide support services to clients to receive appropriate services, and case files are maintained according to contract requirements. Services to clients are intended to aid them in improving their social, economic, cultural, or educational status. Responsibilities include providing intake functions, coordination of program activities; development and implementation of specialized programming such as job placement and retention, family budgeting, enforcement of policies, and guidelines set by the program.

Essential Duties and Responsibilities:

General functions:

• Have the ability and willingness to motivate and empower those involved in all program activities.
• Be capable of working independently and as a team member.
• Possess problem-solving skills.
• Be able to establish effective working relationships.
• Balance team and individual responsibilities, exhibit objectivity and openness to other views; give and welcome feedback; contribute to building a positive team spirit.
• Be willing to follow agency policies and procedures.
• Manifest professional and personal ethics.
• Have good communication skills.
• Self-motivation and the ability to maintain concentration and flexibility in regards to fast changes in task assignments as well as multiple task assignments.
• Have a working knowledge and experience using standard office equipment.
• Demonstrate accuracy and thoroughness and monitor own work to ensure quality.
• Volunteer readily; ask for and offer help when needed.
• Work when scheduled; begin and ends work as expected; call in according to the policy when arriving late for work or when absent; observes provisions of Fair Labor Standards Act; observe policies on lunch periods and uses work time appropriately.
• Have a commitment to Catholic values and support the tenants of Catholic Social teaching.
• Have the ability to set and maintain appropriate boundaries with clients and staff.
• Have the flexibility to accept a variety of tasks.
• Possess a wide degree of creativity.
• Have Time- Management, organizational, and planning skills.
• Be capable of articulating Catholic Charities’ program to the community.
• Possess sensitivity to cultural differences in the service population, staff, and volunteers, and have the ability to forge working relationships.
• Have knowledge of all agency, diocesan, state, and/or federal regulations.

Other Duties & Responsibilities:

• Maintain appropriate case files in accordance with HIPAA and other utilized program requirements and guidelines.
• Perform all intake functions; beginning files for each client.
• Maintain timely records using the database designated by the agency to track demographics following guidelines for participant intake.
• Review applications with the Clinical Services Team to make a decision regarding the client’s eligibility.
• Ensure that all clients apply for available subsidies.
• Assist the client in setting goals and identifying their immediate needs.
• Provide information, referral, and problem-solving assistance to residents.
• Conduct regular meetings with program participants.
• Monitor the achievement of service goals.
• In conjunction with the Program Director, provide program management, development, and expansion in conjunction with the agency's strategic plan.
• Assist in marketing and developing the program.
• Work with volunteers assigned to the program in conjunction with the Catholic Charities Volunteer Coordinator.
• Maintain current knowledge regarding literature, trends, developments, and policy changes affecting the homeless population.
• Produce timely reports as required.
• Attend and participate in all meetings and training as required by the agency.
• Work as a liaison with other agencies, churches, businesses, and individuals in the community to coordinate services.
• Assist staff/programs in emergency/crisis situations as directed.
• Assure compliance with any grant contracts.
• Monitor program quality and convey corrective measures need to the Program Director.
• Compile accurate statistical information.
• Maintain standards of accountability for all financial transactions.
• Participate in Agency continuous quality improvement (CPQI) program.
• Other duties as assigned.