Case Manager- Personal Injury Case Manager

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Case Manager – Personal Injury Case Manager based in Brazil.

Join a remote legal support team dedicated to helping personal injury cases progress efficiently through accurate medical records and billing management. In this role, you will coordinate medical documentation throughout the case lifecycle, ensuring attorneys have the complete and reliable information needed for case preparation. You will work closely with medical providers, insurance companies, clients, and legal professionals to resolve outstanding requests and verify billing details. Through proactive follow-up, careful document review, and consistent status tracking, you will help minimize delays and maintain high-quality case files. This opportunity is ideal for a detail-oriented, organized, and dependable professional who takes ownership of tasks and communicates confidently in English. You will work in a fully remote, full-time environment with opportunities for professional development and long-term career growth.

• Track medical records and billing requests throughout the personal injury case lifecycle, ensuring outstanding items are followed up on promptly.

• Request medical records from healthcare providers and upload received documentation into Filevine.

• Collect updates on outstanding medical bills and contact providers to verify balances and confirm billing accuracy as cases progress.

• Review medical records and billing documentation for completeness, accuracy, and consistency, identifying missing information or discrepancies that require further attention.

• Create medical provider charts after completing the required training and maintain well-organized, accurate documentation within the case management system.

• Support attorneys and legal team members by ensuring medical records and billing information are complete, accessible, and ready for case development and preparation.

• Complete final billing follow-ups before demand packages are submitted, helping ensure outstanding balances and documentation are addressed.

• Communicate professionally with medical providers, insurance companies, clients, attorneys, and other relevant parties to obtain records, resolve questions, and clarify outstanding items.

• Follow up with providers and clients regarding missing medical records, unpaid or outstanding bills, and incomplete documentation.

• Provide consistent status updates on medical documentation and billing requests, maintaining accurate tracking throughout the process.

• Manage multiple documentation requests simultaneously while maintaining high standards of accuracy, organization, and timely completion.

Requirements

• Previous experience in case management, medical records administration, medical billing, legal support, healthcare administration, or a related field.

• Experience requesting, reviewing, organizing, and maintaining medical records and billing documentation.

• Familiarity with personal injury case support and the documentation required for legal case preparation is beneficial.

• Proficiency in Filevine is required.

• Strong written and verbal English communication skills, with the ability to interact professionally with healthcare providers, insurance companies, clients, attorneys, and legal team members.

• Demonstrated ability to follow up persistently on outstanding requests, track progress, and provide clear and timely status updates.

• Strong attention to detail and the ability to identify missing, incomplete, inaccurate, or inconsistent information in medical records and billing documentation.

• Ability to verify medical bills, confirm outstanding balances, and maintain accurate billing information as cases progress.

• Experience maintaining organized and reliable records within a case management system.

• Excellent organizational and time-management skills, with the ability to manage multiple requests and competing priorities without compromising accuracy.

• A proactive, dependable, and collaborative approach to problem-solving, quality control, and day-to-day responsibilities.

• Availability to work full-time, Monday through Friday, from 8:00 AM to 5:00 PM Eastern Daylight Time (EDT).

Benefits

• Monthly compensation of USD 1,220–1,320.

• Paid time off.

• Performance-related bonuses.

• 100% remote, home-based work arrangement.

• Full-time, long-term career opportunities.

• Parental leave.

• Professional development and training opportunities.

• Dedicated team support.

• A work environment focused on alignment with clients’ core values.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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