CASE MANAGER

Position Summary
IMPACCT Brooklyn is seeking a dedicated Case Manager to manage a diverse caseload of vulnerable and/or at-risk adults. The ideal candidate will prioritize client health and safety, demonstrate strong teamwork skills, and be responsible, reliable, and accountable. We are looking for someone who brings a genuine passion for helping others and thrives in high-pressure environments. If you are committed to making a difference in the lives of those in need, we encourage you to apply.

Essential Duties and Responsibilities

• Manage a caseload of 17 chronically homeless individuals living with HIV/AIDS, who may have a history of substance use and/or mental illness
• Adhere to the Social Work Code of Ethics
• Provide person-centered, comprehensive intensive case management services to clients with co-occurring mental health and substance use disorders
• Develop clients’ self-identified bi-annual treatment service plans and objectives; complete bi-annual assessments of service needs and an annual psychosocial assessment
• Assist clients in advocating and obtaining benefits, entitlements and legal services;
• Provide crisis intervention services and if necessary, refer clients for psychiatric assessment
• Provide collaborative care coordination with service providers for clients, including primary and ongoing medical, mental health, substance abuse and supportive services
• Assist clients in obtaining and, if possible, achieving independent living;
• Provide weekly face-to-face case management services and monthly home inspections.
• Maintain community partnerships with medical providers, treatment centers, and detox and rehabilitation programs
• Present psychosocial needs, strengths, and limitations of all assigned clients during interdisciplinary care planning meetings and case conferences
• Ensure the integrity and confidentiality of all client information;
• Participate in 6 job development training courses per year
• Documentation of all contact and services in compliance with contract and agency standards and provide all weekly contact progress notes to Director by COB Friday
• Provide accurate and up-to-date client documentation in the HMIS Database System
• Facilitate group sessions
• Perform other duties as required

Knowledge

• Knowledge of ethical standards, principles, and practices of social work, counseling, and human behavior.
• Knowledge of Person-Centered and strengths-based methodology.
• Knowledge of motivational interviewing and other informational gathering techniques.
• Knowledge of the theories of group interaction and therapeutic intervention.
• Knowledge of geriatric population
• Knowledge of mental illness and common psychiatric diagnosis
• Knowledge of substance abuse issues/concerns

Abilities

• Ability to engage, motivate, and build trust with clients living with HIV/AIDS, serious mental illness, and substance use disorders.
• Ability to write meaningful, concise, and accurate progress notes and correspondence.
• Strong communication and active listening skills, with the ability to advocate effectively on clients’ behalf with providers, government agencies, and community partners.
• Compassionate, client-centered approach to supporting individuals in crisis or navigating difficult transitions.
• Strong organizational and time-management skills to manage a full caseload, meet documentation deadlines, and coordinate with multiple providers.
• Critical thinking and problem-solving skills to help clients identify solutions and achieve their goals.