ICF Case Manager

Reliant Living Centers of Oklahoma, Inc.
Oklahoma City / Del City, Oklahoma
Full-Time | In-Person

About Reliant Living Centers

Reliant Living Centers of Oklahoma, Inc. is a nonprofit organization providing residential and habilitative services to individuals with intellectual and developmental disabilities (IDD) in an Intermediate Care Facility for Individuals with Intellectual Disabilities (ICF/IID) setting.

Our mission is to provide exceptional care while promoting dignity, independence, safety, and quality of life for every individual we serve.

Never Done. Never Outdone.

We are seeking an organized, compassionate, and resident-focused Case Manager to support individuals with intellectual and developmental disabilities. This position plays an important role in coordinating services, advocating for resident rights, facilitating communication, and helping residents achieve their individual goals.

The ideal candidate is dependable, detail-oriented, and committed to ensuring residents receive individualized support while maintaining dignity, independence, choice, and meaningful community involvement.

Position Summary

The ICF Case Manager supports residents by coordinating services, assisting with individual planning, facilitating communication with families and authorized representatives, and advocating for residents' needs, preferences, and rights.

This position works collaboratively with the Qualified Intellectual Disabilities Professional (QIDP), nursing personnel, direct-care staff, administration, families, guardians, service providers, and other members of the interdisciplinary team to promote consistent, person-centered services.

The successful candidate will maintain accurate documentation, coordinate appointments and community activities, address concerns appropriately, and help ensure residents' needs are communicated and followed through on.

Key Responsibilities

Resident Advocacy & Individual Planning

• Assist with the development, review, implementation, and follow-up of Individual Program Plans (IPPs) and other applicable individual service plans.
• Participate in resident meetings and planning activities to help ensure individual needs, preferences, choices, and goals are communicated.
• Support residents in expressing their concerns, making informed choices, and participating in decisions affecting their lives.
• Educate residents about their rights and help them exercise those rights.
• Advocate for residents to ensure concerns are heard, communicated, and addressed appropriately.
• Promote dignity, independence, self-determination, inclusion, and meaningful community participation.
• Monitor identified needs and communicate changes or concerns to the appropriate members of the interdisciplinary team.
• Help coordinate follow-up on identified services, goals, and resident concerns.

Service Coordination & Communication

• Coordinate services and communicate with residents, families, guardians, authorized representatives, healthcare providers, and community service agencies, as appropriate.
• Provide updates to families and authorized representatives in accordance with resident preferences, authorization requirements, confidentiality standards, and facility policies.
• Assist with scheduling medical appointments, coordinating transportation, and arranging necessary support.
• Accompany residents to appointments, meetings, and community activities when assigned.
• Collaborate with nursing, programming, direct-care staff, and other departments to support continuity of care.
• Help identify barriers to services and communicate concerns to the appropriate supervisor.
• Follow up on appointments, referrals, recommendations, and other outstanding needs to support timely completion.

Community Activities & Resident Engagement

• Help plan and coordinate community outings, recreational opportunities, appointments, and other activities based on residents' interests and individual needs.
• Encourage residents to participate in meaningful activities and make choices about how they spend their time.
• Coordinate transportation, staffing arrangements, and other logistical needs for assigned activities.
• Support residents in accessing appropriate community resources and services.
• Ensure resident-specific support needs, safety considerations, and preferences are communicated before activities and outings.
• Promote inclusion, independence, social engagement, and quality of life.

Documentation & Recordkeeping

• Maintain accurate and timely documentation of resident meetings, service coordination, appointments, communications, and follow-up activities.
• Maintain organized records in accordance with facility procedures and applicable requirements.
• Document resident concerns, identified needs, and actions taken to address them.
• Communicate relevant information to appropriate team members while maintaining confidentiality.
• Protect resident records and personal information in accordance with HIPAA requirements and facility policies.
• Complete required reports, forms, and other documentation within established timeframes.

Resident Rights, Safety & Compliance

• Treat every resident with dignity, respect, patience, and consideration.
• Maintain appropriate professional boundaries and protect resident privacy.
• Report suspected abuse, neglect, exploitation, mistreatment, or violations of resident rights in accordance with applicable reporting requirements and facility procedures.
• Promptly communicate significant changes in resident needs, circumstances, or well-being to the appropriate personnel.
• Follow applicable federal and state requirements, facility policies, and confidentiality standards.
• Participate in required meetings, training, quality-improvement activities, and regulatory preparation as assigned.

Teamwork & Operational Support

• Work collaboratively with the QIDP, nursing department, direct-care staff, administration, and other interdisciplinary team members.
• Attend resident planning meetings, case conferences, and other meetings as assigned.
• Communicate resident needs and outstanding concerns to the appropriate department leaders.
• Assist with staffing and operational coverage when needed and assigned.
• Help coordinate responses to resident concerns and ensure appropriate follow-through.
• Perform other duties as assigned by the Administrator, QIDP, or authorized designee.

Required Qualifications

• Associate degree in psychology or a related field.
• Strong written and verbal communication skills.
• Excellent organizational, documentation, and time-management skills.
• Ability to advocate for residents while respecting their choices, rights, and individual preferences.
• Ability to communicate professionally with residents, families, guardians, employees, and outside service providers.
• Ability to maintain confidentiality and appropriate professional boundaries.
• Strong problem-solving skills and attention to detail.
• Ability to manage multiple responsibilities and follow through on assigned tasks.
• Commitment to person-centered services and supporting individuals with intellectual and developmental disabilities.

Preferred Qualifications

• Bachelor's degree in psychology, social work, human services, rehabilitation, or a related field.
• Current CNA or CMA certification.
• Previous experience in an ICF/IID, residential healthcare, human services, or developmental disabilities setting.
• Experience with case management, service coordination, resident advocacy, or individual planning.
• Familiarity with IPPs, interdisciplinary team meetings, resident rights, and regulatory documentation.
• Experience coordinating medical appointments, transportation, community activities, and outside services.
• Familiarity with electronic records and documentation systems.

What We Are Looking For

We are seeking a Case Manager who:

• Advocates for residents and ensures their voices are heard.
• Treats residents with dignity, respect, compassion, and patience.
• Communicates clearly and professionally with families, representatives, and staff.
• Is organized, dependable, and attentive to documentation and follow-through.
• Takes initiative in coordinating services and resolving barriers.
• Protects confidentiality and respects resident rights.
• Works collaboratively with the interdisciplinary team.
• Helps residents participate in meaningful activities and community experiences.
• Identifies concerns promptly and ensures they are communicated to the appropriate personnel.
• Is committed to improving residents' independence, well-being, and quality of life.

Schedule

Full-Time

The schedule is based on facility and resident needs. Occasional schedule flexibility may be necessary to accommodate resident appointments, meetings, community activities, and operational requirements.

Compensation & Benefits

Compensation is based on qualifications and experience.

Benefits may include:

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Paid holidays
• Additional benefits in accordance with company policy and eligibility requirements

Our Commitment

At Reliant Living Centers, effective case management means more than coordinating appointments and maintaining records. It means advocating for residents, supporting their choices, strengthening communication, and helping ensure each individual receives the services and opportunities they need to thrive.

We are seeking a Case Manager who is committed to person-centered support, collaborative teamwork, and making a meaningful difference in the lives of the individuals we serve.

Never Done. Never Outdone.

Reliant Living Centers of Oklahoma, Inc. is an Equal Opportunity Employer.

Work Location: In person