Case Manager
About the Role
Make a meaningful difference as a Case Manager at SOAR365. In this full-time role, you'll provide individualized service management for participants receiving Day Support, Respite, Summer Camp, and Employment Services. This position is ideal for a detail-oriented, compassionate professional who values collaboration, advocacy, and person-centered planning. If you're passionate about supporting individuals with disabilities and enjoy coordinating services that promote choice, independence, and quality of life, this role offers the opportunity to create lasting impact within a mission-driven organization.
Who We Are: SOAR365
For more than 70 years, SOAR365 has been dedicated to supporting individuals and families living with disabilities. Our innovative programs and compassionate services are thoughtfully designed to meet real-world needs at every stage of life. Today, SOAR365 has a profound impact on more than 2,000 people and their families across the Greater Richmond area. Whether through employment, therapy, respite, or recreation, we're proud to help people of all abilities thrive.
We are also proud to be recognized as an Employer of Choice, offering competitive benefits, professional development opportunities, and a supportive environment where employees feel valued, empowered, and connected to meaningful work.
Key Responsibilities & Duties
In this role, you will be responsible for the overall coordination and management of services for assigned participants across multiple programs. This includes reviewing intake documentation, gathering additional information as needed, and developing individualized service plans (ISPs) in collaboration with individuals, legally authorized representatives, caregivers, support coordinators, and other stakeholders. The role involves completing annual assessments, maintaining accurate and comprehensive documentation, monitoring progress toward ISP goals through documentation review and on-site observation, and completing required quarterly reports. The Case Manager serves as the primary point of contact and advocate for participants and their support networks, attends and facilitates planning and problem-solving meetings, interfaces with community partners and agencies, and maintains current knowledge of community resources.
Knowledge/Skills Required
Knowledge of community resources and the human services network, as well as the principles and practices of treatment, supports, and programming. Ability to establish and maintain effective working relationships with a variety of consumers, families, caregivers, and stakeholders, with demonstrated interviewing and counseling skills. Knowledge of regulations, policies, procedures, and other requirements applicable to SOAR365-operated programs. Excellent oral and written communication skills, strong computer proficiency, and the ability to learn new technology. Ability to analyze complex data, prepare reports, and complete required documentation accurately and in a timely manner. Requires programming skills and the ability to supervise participants enrolled in services while providing guidance and support to staff. Ability to implement individualized training plans, oversee individual and group participant activities, and apply positive behavioral supports to meet the needs of individuals with disabilities. Demonstrated ability to maintain accurate records and complete all required documentation in accordance with regulatory and organizational standards.
Education/Experience
Must meet the qualifications of a Qualified Developmental Disability Professional (QDDP) as defined by DBHDS Licensing. A QDDP is an individual who possesses at least one (1) year of documented experience working directly with individuals with developmental disabilities and meets one of the following qualifications: licensure as a Doctor of Medicine (M.D.) or Doctor of Osteopathic Medicine (D.O.) in Virginia; licensure as a Registered Nurse (R.N.) in Virginia; licensure as an Occupational Therapist; or a bachelor's degree in a human services field, including but not limited to sociology, social work, special education, rehabilitation counseling, or psychology.
Physical Requirements
Must possess the sensory abilities necessary to effectively communicate and interact with employees, participants, families, stakeholders, and the public through personal contact, telephone communication, and written correspondence, including the ability to see, read, hear, speak, handle, and operate objects and controls. Must be capable of effectively using standard office equipment, including computers, calculators, copiers, and other related technology. The position requires significant standing, walking, lifting, moving, climbing, carrying, bending, kneeling, crawling, reaching, handling, pushing, and pulling while providing services and supports. The incumbent must also be able to travel to community locations and other field-based settings as required to deliver services and fulfill job responsibilities.
Hours & Schedule
Monday-Friday, 8:00 a.m.-4:30 p.m.
Total Rewards & Benefits
Our market-competitive total rewards package includes:
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Merit increases
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Comprehensive health, dental, and vision coverage
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12 paid holidays
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Sick and vacation leave
- Immediate access to your paycheck through ZayZoon
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Short- and long-term disability benefits
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Flexible spending accounts (FSA)
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403(b) retirement plan with employer match and immediate vesting
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Life insurance
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Employee development and training programs
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Wellness programs
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Discounted tuition to South University
How to Apply
To apply for this position, a completed SOAR365 application is required.
Equal Opportunity & Workplace Commitment
SOAR365 is an EO/AA Employer and welcomes applicants who are Veterans, individuals with disabilities, and those from other protected categories.
We are a Drug-Free Workplace.
Reasonable Accommodations
If you need reasonable accommodation when applying for a position on our website, please contact us at (804) 358-1874 and ask for Human Resources.