Case Manager Supervisor, (1263) Unlicensed

ORGANIZATION OVERVIEW: At Catholic Charities of the Archdiocese of Washington, your knowledge and service in areas such as immigrants and refugees, mental health, social work, employment and adult education, legal and financial services, health care, food assistance, shelter and housing, developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 45 programs across the district and five surrounding counties, Catholic Charities is opening doors to help and hope. At CCADW, we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our “promote from within” culture. We offer professional development, a comprehensive benefits package, and a passion for building and motivating world class, high performing teams. Explore your career opportunity with Catholic Charities. Join us in Inspiring Hope and Building Futures.

Join us in Inspiring Hope and Building Futures.

JOB SUMMARY: The Case Management Supervisor’s goal is to improve the well-being of clients by supervising the delivery of case management services including the coordination of community resources. As a Case Management Supervisor, the position supervises the case management operations of the assigned area, ensuring practices are in accordance with best-practice standards of the profession, contract/grant requirements, and Agency practices and procedures. The Case Management Supervisor provides input on the program operations, program development, staff training, performance management, and personnel activities.

SUPERVISORY RESPONSIBILITY: Provides administrative supervision of 3 FTEs and functional supervision of up to 6 FTEs.

ESSENTIAL DUTIES and RESPONSIBILITIES:

Administrative:

• Ensure compliance with contracts, agency policies and procedures, accreditation requirements, ethics, best practices, and quality standards within the field.
• Collaborate with and provide necessary referrals to other disciplines including legal, medical, dental, recreational, educational, vocational, substance abuse and mental health professionals, and other housing or service providers.
• Facilitate regularly scheduled case conferences and skill-building meetings for entire Social Work and Case Management staff to build competencies in best practices including but not limited to: Strength-based approach, person-centered case planning, motivational interviewing, co-occurring principles, interventions, and department practice protocols.
• Assist with the hiring and supervision of Case Management staff and student interns as needed.
• Meets individually with Case Managers to plan and review cases, discuss engagement strategies, and evaluates the effectiveness of the Case Manager and services.
• Create and maintain case records, including, but not limited to legal documentation, psychosocial, case notes, case plans, service updates, court reports, medical reports, UIRs (Unusual Incident Report), referrals, discharge summaries, visitation records, and educational information.
• Facilitate random client satisfaction surveys for quality assurance and staff supervision.
• Provide case management oversite, case consultation, and crisis intervention to all direct service staff, interns, and volunteers.
• Model professional behavior and positive attitude.
• Complete reports on time and maintain statistical data on an ongoing basis.
• May share joint coaching and staff disciplinary action with social work and other case management staff.
• Review, evaluate, and approve participant case plans for quality and effectiveness.
• May carry a caseload, depending on the needs of the program.
• Engage in continuing education activity to maintain licensure.
• Ensure the improvement of client services outcomes and customer satisfaction by reviewing client charts and that all surveys are completed by the deadline.
• Perform all other job-related duties as assigned.