Case Manager Supervisor
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- POSITION DUTIES AND RESPONSIBILITIES:
- Participate in the guidance, support, development, and intervention of assigned
caseworkers.
- Create caseloads and related duties. Review intake packet assigned to CM to complete.
- Participates in improving processes, procedures, policies, and ensuring case managers’
compliance.
- Review intakes to ensure compliance of documents or timely processing of all required
forms and processes.
- Ensure that clients’ social service assessment is completed within 48 hours of their
arrival.
- Ensure Case Managers obtain information including but not limited to medical,
assessment referrals psychological, and social factors contributing to the situation.
- Regularly inspects case records to evaluate the completeness and quality of plans.
- Participate in client’s case conference and perform incident report follow-ups, as
directed.
- Support caseworkers by providing additional resources for professional development
and client services.
- May be required to complete supervisory review notes when reviewing case files.
- May be required to conduct initial assessments, biopsychosocial assessments etc.
- Required to carry a caseload as directed.
- Ensures caseworkers compliance with the agency's time and attendance policy;
recommends disciplinary action to supervisor for those out of policy.
- Assist the Social Services Director in staff performance management, including
completion of performance reviews and counseling or disciplinary memos.
- Conduct staff supervision in accordance with program and division policy.
- Ensures that caseworkers have attended required in-service training and schedules
employees to attend both in-service training and training provided by vendors.
- Meet with Director of Social Services and/or Program Director for regular schedule
supervisions to improve department goals and objectives.
- Attend all training issued by DHS to improve the delivery of services.
- Attend external training as scheduled by the Director of Social Services or Program
Director.
- Participate and assist with facilitating social service meetings as directed.
- All other duties assigned by the program administrator
- Job Requirement
- Bachelor’s degree or some college in Human Services or related field is preferred.
- Counseling experience preferred.
- Demonstrated sensitivity and experience with and/or knowledge of immigration and disenfranchised communities including individuals who identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, and individuals with mental health issues.
- Must have comprehensive written and oral communication skills.
- Ability to work under pressure, able to respond to a crisis situation, health or safety issue and take appropriate and immediate action.
- Ability to be flexible with schedule as needed.
- Sound knowledge of computer system and/or Microsoft Office applications.
- Create ongoing activities to engage clients.
- Help participants develop skills such as communication and problem-solving.
- Plan, develop, and lead recreational activities for groups or individuals.
- Bilingual English/Spanish is preferred.
- Other certifications may be requested.