Case Manager | Supportive Services Specialist

Location: Charlotte, NC
Department: Business Development
Reports To: Program Director
FLSA Status: Exempt

Launch a Meaningful Career Helping Others Succeed

The National Center on Institutions and Alternatives (NCIA), through its Herbert J. Hoelter Vocational Training Center (HJH/VTC), is seeking a compassionate and motivated Case Manager | Supportive Services Specialist to support individuals as they pursue vocational training and long-term employment opportunities.

This is an excellent opportunity for recent graduates and early-career professionals who are passionate about social services, workforce development, community engagement, or helping individuals overcome barriers to success. If you enjoy building relationships, solving problems, and making a positive impact in your community, we encourage you to apply.

What You'll Do

As a Case Manager, you'll work directly with participants to help them navigate challenges, connect with resources, and reach their employment goals.

Key responsibilities include:

• Provide supportive, client-centered case management services.
• Assist participants in identifying and overcoming barriers to training and employment.
• Connect individuals with community resources and supportive services such as transportation, housing, healthcare, childcare, and other needs.
• Develop and maintain Individual Employment Development Plans (IEDPs).
• Monitor participant progress and provide ongoing encouragement and support.
• Collaborate with staff, employers, training providers, and community partners.
• Document services, case notes, and participant outcomes using electronic systems.
• Support compliance with program requirements, grant guidelines, and organizational policies.
• Participate in team meetings, training opportunities, and professional development activities.