Case Manager

Position Summary:

This position is responsible for intensive case management services as identified by the ACT (Assertive Community Treatment) clinical team for individuals diagnosed with moderate to severe mental illness and co-occurring disorders.

Key Responsibilities

1. Provide individual case management under clinical supervision, meeting productivity and quality requirements set by the Agency and within the limits of services permitted by position and scope of practice. This may also include periodic on-call duty.
2. Meet or exceed standards pertaining to services provided.
   1. Accumulate the required number of billable hours of clinically allocated time based on Agency standards for position and profession.
   2. Ensure ACT Case Manager-canceled appointment rate does not exceed 10%.
3. Meet or exceed standards pertaining to assessments and documentation.
   1. Identify Individualized Service Plan supportive services authorized by Utilization Management and provide linkage to these services within authorized duration and frequency, including working with Mental Health and Alcohol and Other Drug clinicians to develop multi-disciplinary services to ensure continuity of care.
   2. Ensure each progress note demonstrates client progress and logical case management action steps.
   3. Ensure progress notes and other documentation clearly identify consumer and ACT Team member input services.
   4. Complete progress notes at the end of each session and within 24 hours of completion.
4. Develop and maintain quality, accurate clinical charts for all clients served.
5. Develop and maintain positive collaboration with other social service agencies serving clients.
6. Maintain knowledge and familiarity with referral sources within the community and provide consultation when needed.
7. Serve as a liaison between the hospital, criminal justice system, and other treatment services in the community.
8. Maintain attendance at assigned clinical and administrative committee meetings and training.
9. Maintain license or registration appropriate to the profession and job requirements, including the appropriate amount of continuing education at all times of employment.
10. Complete agency-required annual training including client rights and grievances, safety training, and infection control.
11. Remain free from citations by other providers or consumers for unethical practice and meet professional standards.
12. Adhere to all organizational and departmental policies, including compliance with all behavioral and ethical expectations.
13. Participate in at least 6 hours of supervision for every 3-month period or meet the supervision requirements of the license/registration (whichever is greater).
14. Perform other clinical duties as assigned.