Case Manager
Teller County's Department of Human Services located in Woodland Park, CO is seeking a Case Manager who will be responsible for determining initial and continuing eligibility for food stamps, all categories of public assistance and Medicaid.
What You'll Do:
(1) Gather, assemble and review information supplied by applicants and recipients, regarding financial and non-financial criteria relevant to the initial and continuing eligibility for food stamps, financial assistance, and/or medical assistance. Verify certain information given by applicants by direct contact, interactive interview, collateral contacts, phone contact, and/or home visits.
(2) Inform the applicant/recipient of the relevant requirements and benefits of programs for which they may have eligibility. Clarify and interpret to the client his/her appeals rights and procedures in response to notices generated by the computer. Assist and guide the applicant in completing forms, securing the documents and other verifications needed in completing their application. On an ongoing basis, inform recipients of changes on the amount of their grant.
(3) Approve/deny applications. Inform applicants within the appropriate time frame and in terms they can understand the approval or denial of their application.
(4) Interface on a daily basis with a computer system requiring accurate and complete data entry. Interpret and evaluate computer-generated data to determine its application to individual case processing as in approvals, changes, denials, and discontinuations.
(5) Provide information and assess need for referral to services staff. Make referrals to other community agencies for available services or assistance such as housing and clothing.
(6) Determine the need for recovery of funds or referral for fraud investigation. Complete informational reports to the proper investigative resource in cases of suspected fraud. Verify the pertinent statements given the agency by phone contacts, written requests, and/or direct contact with collateral resources.