Case Manager, Ontario Works (TFT) (CUPE 73.26)
Located in the heart of Southwestern Ontario, Norfolk County is where big vision meets unlimited potential.
As one of Ontario’s largest single-tier municipalities and home to over 70,000 people, Norfolk is bold, diverse, and proudly local - a municipality that thrives on innovation, collaboration, and connection. Here, you’ll find endless opportunities to grow your skills, expand your ideas, and shape your career.
As a Case Manager with Norfolk County, you’ll support individuals applying for Ontario Works by assessing eligibility, identifying barriers, and connecting them with resources and services. Your work will help people achieve greater stability, move toward employment, and improve their overall well-being.
Big vision. Real opportunities. Unlimited potential. That’s Norfolk.
Duties and Responsibilities:
- Interview potential program participants and collect, verify, and input information related to past history, living arrangements, and current financial status.
- Determine initial and ongoing eligibility and entitlement in accordance with the Ontario Works Act, Ministry directives, and local policies.
- Determine and monitor ongoing eligibility by keeping abreast of legislative/directive changes and ensure all documentation is current through routine client office interaction and monitoring and verifying declared income.
- Approve trustees on behalf of applicants under 18 years of age and others that require a trustee.
- Negotiate and monitor mutually agreed upon action plans, assessing client needs, interests, barriers to employment and assisting recipients to overcome those barriers through planning, strategizing, and making referrals to internal programs and external agencies.
- Determine eligibility for life stabilization related expenses for Ontario Works Participants.
- Determine records and recovers overpayments out of ongoing assistance through SAMS and ensures cases are terminated.
- Present evidence in court in cases of fraud if subpoenaed.
- Analyze participation and determine non-compliance based on test of reasonableness and impose sanctions as required.
- Perform other duties as assigned.
Requirements
Knowledge and Experience:
- Four (4) year (Honours) University Degree or Three (3) year university degree plus an additional two (2) year college diploma (in a related field).
- Plus over two (2) years of related work experience, e.g.. social services or counselling (employment and/or educational).
Skills and Abilities:
- A valid Ontario driver’s license as travel is required.
- Sound interpersonal/communication skills, as Case Manager regularly deals with persons with diverse educational background and cultures that may be construed as barrier(s) to employment.
- Ability to operate general office equipment and the corporate standard software, along with department-specific software (i.e. SAMS).
- Must be aware of safe work practices as they relate to job responsibilities and work environment, and have the basic understanding of the Occupational Health and Safety Act.
Benefits
Posting #: CUPE 73.26
Position: Case Manager, Ontario Works
Position Code: 7SSCAS
Status: Temporary Full Time (date of hire to approximately March 2, 2026)
Number of Vacancies: 1
Employee Group: CUPE Local 4700
Wage: $31.45 - $39.29 per hour
Hours Worked per Week: 35
Division: Emergency and Social Services
Department: Housing and Social Services
Reports to: Program Manager, Ontario Works
Location: Simcoe (primarily in-office, with a combination of site work and potential flexible work arrangements based on operational requirements of the role)
Posting Period: September 16, 2026 - October 1, 2026
How to Apply:
- Ensure the file extension for your resume document is .doc, .docx or .pdf
- If you are electing to include a cover letter, the cover letter and resume must be uploaded as 1 file.
- Find out more information about Norfolk County here: Employment at Norfolk County - NorfolkCounty.ca
The Corporation of Norfolk County is an equal opportunity employer. Accessibility accommodations are available for all parts of the recruitment process. Applicants need to make their needs known in advance.
The Corporation of Norfolk County does not use Artificial Intelligence for the purpose of screening, assessing, or the selection of candidates.
Successful applicants are required to provide the Employer with a current Criminal Record Check, including a Vulnerable Sector where required and verification of education.
Thank you for your interest in this position. Only those to be interviewed will be contacted.
As published by workable · 10 questions · 2 written answers
Basics
First name, Last name, Email, Phone, Address, Education, Experience, Summary, Resume, Cover letter
Pick from a list (8)
- Do you possess a four-year university degree (or three-year university degree plus an additional two-year college diploma) in a related field?
- Do you have over two years of current and related experience in social services or counselling (employment/education)?
- Are you legally eligible to work in Canada?
- Are you a current employee of Norfolk County?
- Do you have a valid Class G Driver’s License and access to a reliable vehicle for commuting to and from your reporting location each day?
- I confirm my understanding this role requires in office work located in Simcoe, Ontario (Norfolk County) and is not a fully remote work opportunity.
- I hereby declare that the information and responses I have provided are true and complete to the best of my knowledge. I understand that a false statement may disqualify me from continuing with the recruitment process or if I become an employee may be cause for my dismissal.
- Norfolk County Privacy Notice, Waiver, Release and Disclaimer: I, the user, hereby acknowledge and agree to the following: Any use of this application portal, website or its content for the purpose of applying for a Norfolk County employment position is at the user’s own risk. Other than as specifically described and qualified herein in this disclaimer, Norfolk County disclaims all warranties, representations and conditions of any kind with respect to the content of this website whether express, implied or collateral, including, without limitation, the implied warranties and conditions of fitness of the information for a particular purpose. In no event will Norfolk County be liable, whether based on warranty, contract, tort, negligence, strict liability, or any other legal theory, for any damages of any kind whether or not Norfolk County is advised of the possibility of such damages, resulting from the use of, or the inability to make use of, this website or content. The user specifically acknowledges and agrees that Norfolk County may retain any and all data submitted by the user that Norfolk County deems in its sole and absolute discretion to be necessary for its records retention and in conformance with any such records retention policies or practices. The user specifically acknowledges that Norfolk County is subject to the Municipal Freedom of Information and Protection of Privacy Act and that any data or records retained by the County may be subject to freedom of information requests governed by that Act. The user consents to the use of the application data for any legitimate and consistent purpose, which may include, without limitation, evaluating employment suitability, statistical reports regarding employment and application activities and any other human resources purpose deemed appropriate by Norfolk County in its sole and absolute discretion.
Written answers (2)
- 1. Why are you interested in this position?
- 2. How did you hear about this posting?