Case Manager (Victim Advocate)

Hubbard House advocates are the first point of contact for victims of domestic violence seeking assistance. Advocates focus on Hubbard House program participants and go the extra mile to help, providing a supportive experience and maintaining a high degree of program participant satisfaction. Listens to program participants concerns, issues, and questions in a warm and engaging manner. Assist victims by positively promoting Hubbard House services and the agency as a whole, answering questions and addressing concerns as they arise.

Provide excellent services, assistance, support, and solutions for victims through peer support case management, supportive counseling, advocacy, crisis intervention, safety planning, lethality assessments, and follow-up services to survivors of domestic violence and their families. Hubbard House Advocates also assist with referrals and obtaining services from other social services agencies, criminal justice system, and a variety of community providers.

Handle complaints/service issues in a positive, calm, and reassuring manner. Clarify program participants complaints, determine possible cause of the concern, provide appropriate solutions/alternatives within Hubbard House policies/procedures, and follow-up to ensure resolution. Problem solving will include cooperative efforts with all internal and external contacts.

Leads provide the team guidance and daily work activity direction under the direction of the program supervisor.

Victim Services to others may include victims of elder abuse, human trafficking, child abuse, and sexual assault.