Case Manager (Wounded Warrior)

This position is assigned to the NWW (N95) office within the Fleet and Family Readiness Programs (N9) Directorate. The primary purpose of this position is to provide case management support throughout the recovery, rehabilitation and reintegration of the wounded warriors, family members or caregivers. This position is physically located at the following location: James A. Haley Veterans Hospital 13000 Bruce B Downs Blvd Tampa, FL 33612

In order to qualify for this position, resumes must provide sufficient experience and/or education, knowledge, skills, and ability to perform the duties of the position. Applicant resumes are the key means for evaluating skills, knowledge, and abilities as they relate to this position therefore, applicants are encouraged to be clear and specific when describing experience. MAJOR DUTIES AND RESPONSIBILITIES A. Case Management (90% of incumbents time) Provides bedside support to Navy and Coast Guard recovering service members (RSM) and their families through minimizing delays and gaps in treatment or services. Obtains permission from RSMs to gather and exchange necessary information about the RSMs, family members, and caregivers in accordance with Privacy Act and Health Insurance Portability and Accountability Act (HIPAA) regulations. Conducts initial assessment of service member and family to identify any non-medical issues. Works alongside agencies and service providers to facilitate case coordination and information sharing. Helps patient and family make informed decisions. Coordinates with member Parent Command and Casualty Assistance Calls Officers to arrange invitational travel orders for family members, assisting with travel claims. Consults and collaborates with multidisciplinary teams during initial treatment phase and continuing throughout the continuum of care. Ensures that the RSMs, family, and caregivers have access to all medical and non-medical services including rehabilitation, education, employment-related programs, and disability benefits. Initiates referrals to Department of Defense (DoD)/Federal, State, and local Governments and non-governmental organizations, intervening when necessary to ensure delivery of services. Assists with Navy personnel specific issues such as orders, pay, housing, fitness reports/evaluations, awards and promotions, etc. Provides information and referral services on all transitional and survivor assistance programs including VA benefits and entitlements, Social Security Administration (SSA) benefits and entitlements, Department of Labor (DOL) employment assistance, educational assistance, housing, relocation assistance, and coordination of family travel. Ensures seamless transition of Sailor and family from military treatment facility (MTF) to VA or civilian healthcare systems, providing support and assistance in anticipation of challenges. Provides information and referrals as necessary for the Sailor to make informed decisions regarding continuation on active duty. Documents uniformed member and family member information in program's electronic database of record and prepares required reports. Responds to inquiries and provides information, guidance and assistance with information release approval from the Chain of Command. Submits all required documentation on assigned cases via the program's system of record. Provides reports and updates on cases are required. B. Program Support (10% of incumbents time) Provides program briefs and participates in public awareness efforts to educate the fleet on NWW. Performs other duties as assigned.