Case Processing & Customer Service Officer | 6-Month Contract
Job Description & Requirements
In this role, you’ll process applications and case records, verify supporting documents, and assist members of the public with general enquiries. You’ll follow established procedures and refer complex or exceptional cases to the appropriate officer.
Job Details
- Contract Duration: 6 months, with a possible 6-month extension (6+6)
- Nearest MRT: Caldecott MRT Station (CC17 / TE9)
- Salary: S$3,340 per month
- Working Hours: Monday to Thursday, 8:30am–6:00pm; Friday, 8:30am–5:30pm
Responsibilities
- Process applications, records and cases, ensuring information is complete and accurate.
- Check supporting documents against submitted applications and records.
- Assist members of the public with general enquiries in a clear and professional manner.
- Follow established procedures and escalate complex or exceptional cases to the appropriate officer.
- Perform other operational and administrative duties as assigned.
Requirements
- At least 1–2 years of relevant experience in application, case, document or transaction processing.
- Experience checking and verifying information and supporting documents.
- Meticulous, with the ability to process information accurately and consistently.
- Good written, verbal and customer service skills.
- Proficient in Microsoft Word, Excel and Outlook, and comfortable using IT systems for case processing.
- Able to work independently and collaboratively within a team.
Only shortlisted candidates are notified. Thank you.
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BGC Group Pte Ltd (Outsourcing Department)
EA Licence No: 05C3053