Casework Admin Assistant

Job Overview:

Are you energetic, ambitious and looking to develop your career? Our Cape Town Visas department is looking to add a Casework Admin Assistant to their team. We offer a dynamic and challenging environment where we achieve our business objectives and have fun doing it.

This is a fantastic opportunity to be part of a high-performing team where attention to detail, efficiency and client service are key. If you're ready to support meaningful work in a fast-paced environment, we’d love to hear from you.

You’re perfect for this position if you:

• Have outstanding communication skills
• Are proactive and able to take initiative
• Are structured and organised with good time management skills
• Are computer literate, particularly MS Excel, Word and Outlook

Your role and responsibilities:

Among other tasks, your main responsibilities will include:

• Managing and distributing inbound client communication
• Coordinating seminar bookings and maintaining related communication
• Managing system-generated workflows and updating client information
• Drafting application forms for the UK and South African casework teams
• Submitting British passport applications and processing telephonic payments
• Handling incoming calls via the Visa Casework/Mainline and directing them to the appropriate contact
• Scanning and saving client documents to the relevant folders in an organised and timely manner