Chinese-American Planning Council

Discussion

Caseworker (Bilingual Resource Center)

Summary

Provides direct support, advocacy, and bilingual services to families of children with developmental disabilities, helping them navigate IEPs, access community resources, and connect with educational and social services. Works onsite at a Brooklyn community center supporting program operations, outreach, and case documentation.

ORGANIZATION DESCRIPTION

Founded in 1965, the Chinese-American Planning Council (CPC) is a social services organization advancing the social and economic well-being of immigrant and low-income New Yorkers through holistic services and community-led impact. CPC is the nation’s largest Asian American social services organization and serves as a trusted community anchor to over 80,000 community members who are served by CPC annually through 50+ high-quality programs and services across 35 sites in New York City. (For more information, please visit: https://www.cpc-nyc.org)

PROGRAM SUMMARY

The Bilingual Resource Center supports parents, families, and historically underserved communities of those with developmental disabilities by providing outreach, hands-on support, and guidance to help families navigate resources and services. With a focus on lower-income and immigrant families, it connects communities to educational, healthcare, social, and community-based programs, helping to remove barriers and make support more accessible.

JOB SUMMARY

Reporting to the Program Supervisor, the Caseworker will provide direct support and advocacy to families of children with developmental disabilities, including, but not limited to, assistance with language access and translation support. This position works closely with parents to help them understand their children’s educational needs, navigate the IEP process, and access community-based services. The Caseworker also supports program operations through documentation, reporting, outreach, and coordination with staff, supervisors, and funding sources. Alongside the Supervisor, the Caseworker will help manage the weekday and weekend components of the program.

ESSENTIAL RESPONSIBILITIES:

  • Provide family support such as training for family members, counseling, referral, advocacy, translation, and outreach to non-English speaking families with children who have developmental disabilities

  • Assist parents and their children to understand their school IEP, by requesting translation support

  • Connect families to a variety of community resources such as immigration services, healthcare services, legal services, and other government benefits

  • Coordinate a parent support group to provide networking and supportive opportunities for families

  • Work with supervisor to recruit and meet target enrollment numbers as necessary

  • Provide programmatic and administrative support to on-site and off-site staff, including the development, implementation, maintenance of staff members’ individual work schedules, work plans and staff agreements

  • Maintain progress notes and case review meeting notes for reporting and record keeping

  • Prepare and maintain case notes and required program documentation for site visits and audits.

  • Submit required reports in a timely manner and coordinate with funding sources as needed

  • Other duties as assigned by the Program Supervisor and Community Services Director

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