Cash Application Analyst II

The Cash Applications Analyst II independently manages complex cash application activities requiring advanced research, reconciliation, and problem-solving skills. This role serves as a knowledgeable resource for payment application processes, supports issue resolution across business functions, and identifies opportunities to improve cash application efficiency and accuracy.

ROLE AND RESPONSIBILITIES

• Independently process and apply high-volume customer payments across multiple payment methods and business platforms.
• Research and resolve complex unapplied cash, unidentified payments, short pays, overpayments, and account discrepancies.
• Analyze customer accounts, payment history, contracts, invoices, and remittance details to determine appropriate application.
• Partner with Collections, Billing, Finance, Treasury, and Operations teams to resolve payment issues.
• Perform complex account reconciliations and identify root causes impacting cash application accuracy.
• Research and coordinate resolution of payment exceptions requiring adjustments or corrective actions.
• Support month-end close activities including reconciliation, aging review, and reporting requirements.
• Monitor assigned accounts/work queues and proactively identify trends or recurring issues.
• Develop and maintain process documentation and standard operating procedures.
• Identify and implement process improvement opportunities that improve efficiency, accuracy, and automation.
• Participate in system enhancements, testing, and implementation activities.
• Provide guidance and informal training support to Analyst I team members.
• Support SOX compliance requirements and maintain appropriate documentation.

MANDATORY SKILLS

• 3+ years of cash application, accounts receivable, accounting operations, or related experience.
• Advanced understanding of A/R processes, payment application, reconciliations, and accounting principles.
• Strong analytical and problem-solving skills.
• Ability to independently research complex financial transactions.
• Advanced Microsoft Excel skills including Pivot Tables, VLOOKUP/XLOOKUP, and data analysis.
• Strong communication skills with ability to collaborate across multiple teams.
• Ability to prioritize workload and meet strict deadlines.
• Experience working within ERP and financial systems.
• Ability to identify process gaps and recommend solutions.

PREFERRED SKILLS

• Experience with Oracle Cloud Fusion, Great Plains, Bill.com, NetSuite, or similar ERP platforms.
• Healthcare revenue cycle experience.
• Experience supporting automation initiatives or reporting improvements.
• Experience with Alteryx, Power BI, or other analytics tools.
• Bachelor’s degree in Accounting, Finance, Business, or related field.
• Experience supporting system implementations or upgrades.