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Cash Management Representative I

At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation.

Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment.

The Cash Management Representative Tier I representatives build a strong foundation in the full cash management lifecycle. They are expected to complete core responsibilities accurately while developing the ability to understand payment context, recognize exceptions, document decisions, and escalate thoughtfully.

Key Responsibilities

· Review Unapplied Inquiry cases and apply payments in accordance with customer-provided remittance instructions, SOP requirements, and department best practices.

· Research payment details to determine the appropriate customer account, invoice, transaction, or next step when remittance information is incomplete or unclear.

· Initiate funds transfers within a customer hierarchy when payments are posted to the incorrect customer account.

· Complete adjustment processing on client networks, including write-offs, credits, refunds, transfers, and related corrections.

· Manually apply incoming funds against open transactions as requested by customers or internal stakeholders.

· Review and resolve overpayments, short payments, duplicate payments, and other payment exceptions.

· Issue refunds when funds cannot be applied as remitted and document rationale in accordance with expectations.

· Escalate complex cases when appropriate, including a clear summary of research completed, findings, and recommended next steps.

Experience & Education

· College degree or equivalent work experience preferred.

Competencies

· Strong attention to detail with the ability to connect information across systems, customers, accounts, and processes.

· Analytical and critical-thinking skills with the ability to identify issues, ask thoughtful questions, and make sound recommendations.

· Clear written and verbal communication, including the ability to explain findings, risks, and next steps.

· Strong judgment, ethical behavior, accountability, and trustworthiness.

· Strong math, accounting, and reconciliation aptitude.

· Ability to work independently while contributing to an interdependent team environment.

· Proficiency with Microsoft Office products, including Excel, Word, and Outlook.

· Ability to meet or exceed quality and productivity expectations while learning the broader cash management process.

Why you will love working at TreviPay
  • Competitive salary
  • Paid parental leave
  • Generous paid time off
  • Medical, dental, vision, FSA, Life/AD&D, long and short term disability
  • 401K matching
  • Employee referral program
At TreviPay we believe:
  • in saying yes to unique and challenging requirements
  • empowered team members are creative team members
  • our products make the customer’s day just a little bit better
  • work/life balance makes us all more effective
TreviPay is an Equal Opportunity and Affirmative Action Employer. We welcome all veterans and disabled applicants.
Individuals with disabilities will be provided reasonable accommodation to participate in the job application and/or interview process. Please contact Recruiting@trevipay.com to request an accommodation.
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What this application asks

lever

Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Portfolio URL

  • Please let us know how you heard about our company. written answer
  • What is the first date you would be available to begin employment? (MM/DD/YYYY).
  • Please provide your desired compensation range and indicate if the rate is hourly, monthly, or annual.
  • Are you authorized to work lawfully in the United States? choose one · optional
  • Will you now or in the future require TreviPay and its Subsidiaries/Affiliates to commence (“sponsor”) an immigration case in order to employ you? This is sometimes called “sponsorship” for an employment-based visa status. This role is not eligible for immigration sponsorship. choose one · optional
  • When applying for a role at TreviPay or one of its subsidiaries/affiliates, we will collect and use certain personal information primarily for recruitment purposes. This may include tasks like assessing your skills, qualifications and background; verifying your information; carrying out reference or background checks (where applicable); and communicating with you as we manage the recruitment process. If you are no longer being considered for the role you applied for originally, we may keep your application materials as appropriate to allow us to consider you for future roles. We do not collect or process sensitive personal information unless authorized by law or where necessary to comply with applicable laws. Enter today’s date (MM/DD/YYYY) to acknowledge.
  • Are you prohibited or limited in your performance of any job duties by any restrictive covenants not to compete, confidentiality agreements or any other contractual obligations? choose one · optional
  • If you answered yes to the above question, please provide a copy of the non-competition/confidentiality agreement or other contractual obligations. upload · optional
  • Do you reside in the Kansas City area or willing to relocate? choose one
  • Our hybrid work model requires employees to work onsite in our Overland Park, KS office on Tuesdays, Wednesdays, and Thursdays, with the option to work remotely on Mondays and Fridays. Are you able to commit to this schedule? choose one
  • This role requires applying payments accurately and following SOPs. Can you share an example of how you stay proactive when you encounter unclear instructions, missing information, or conflicting details? written answer
  • How do you typically push yourself to learn or improve once you feel comfortable in a role? Can you give an example from your current or previous job? written answer
  • This role requires balancing accuracy with productivity. Tell me about a time you were responsible for a high volume of work—how did you stay motivated and on track? written answer

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