Cash Operations Manager

Role

Responsible for leading the Cash department and overseeing the day-to-day operations of the department, including teller operations at the Memorial location, organizational cash management, cash recyclers/ECRs, ATM operations, RDC and related cash processing functions.

Provides leadership, coaching and direction to direct reports while maintaining strong operational controls, consistent processes and a high level of member service. Establishes priorities, promotes accountability, develops staff and proactively addresses operational or performance concerns. Serves as an organizational resource for cash-related needs, procedures, equipment and operational support while

ensuring compliance with established credit union policies and procedures.

Major Duties and Responsibilities

30%

Team Leadership & Department Management- Manages direct reports by providing leadership, coaching, mentoring and ongoing development. Establishes work priorities, prepares schedules and ensures appropriate department coverage and workflow. Sets clear expectations and holds employees accountable for performance, service, accuracy, dependability and adherence to established policies and procedures. Addresses employee concerns, performance issues and operational challenges in a timely manner. Ensures member complaints and inquiries involving the Cash department are appropriately addressed and resolved. Promotes a productive, professional environment focused on teamwork, consistency and excellent member service.

20%

Cash Management & Operational Oversight- Oversees branch cash levels and determines daily cash requirements within established limits. Coordinates currency orders and ensures appropriate cash availability while maintaining established controls. Oversees cash recyclers/ECRs, including cash levels, balancing, reconciliation, operational issues and established controls. Responsible for the shipment of mutilated currency and excess coin and for maintaining and distributing department supplies, including postage stamps and gift cards.

15%

ATM Operations- Oversees cash operations for onsite and offsite ATMs, including cash levels, replenishment needs, balancing and reconciliation. Monitors ATM operational issues and coordinates with internal departments and external vendors as necessary to support timely resolution. Ensures ATM cash operations are performed in accordance with established controls, procedures and balancing requirement

15%

Employee Performance & Development- Conducts regular feedback sessions with team members and completes employee performance evaluations as required. Provides ongoing coaching and development and recommends appropriate performance improvement or

disciplinary action when necessary. Identifies training needs and works to strengthen employee knowledge, performance and independent decision-making.

10%

Audits & Controls- Performs required audits of teller cash drawers, cash recyclers/ECRs and ATMs. Verifies balances against applicable general ledger accounts and inventory records. Monitors adherence to established cash controls and procedures and addresses discrepancies or control concerns as appropriate.

10%

RDC, Processing & Continuous Improvement- Oversees RDC, Check 21/ImageCenter and related balancing and processing responsibilities. Ensures teller and RDC batches are appropriately balanced, closed and prepared for distribution within established timelines. Reviews department processes and procedures for effectiveness and consistency. Identifies operational gaps, recommends improvements and assists with developing and maintaining procedures that improve efficiency, service quality and operational controls. Maintains current knowledge of credit union policies, procedures and services and supports consistent cash-related practices within the Cash department and the areas it supports.

- Other duties, as assigned.