Cash Refunds Representative
Summary
Processes refunds, handles returned checks, and resolves payment discrepancies via phone and system adjustments for a healthcare revenue cycle management company.
The Cash Refund Representative will research accounts, make telephone calls, and complete adjustments/payment transfers as needed. A representative will research and resolve returned refund checks, research and process UTL (Unable to Locate), pre-approve refunds, work designated cash queues, process credit cards, work unclaimed property, and complete manual refund requests as needed. This position will also work on special projects as designated by the manager and/or director of the cash team as needed.
Responsibilities:
- Pre-approve refunds and Process returned refunds and manual checks.
- Process all adjustments through cash work bins and spreadsheets.
- Process refunds to credit cards.
- Support other departments with specific issues and questions; take on special projects when needed.
- Process refunds and unclaimed property.
- Post adjustments and write off reversals from A/R Follow up when necessary.