Cashier - 626
Description
CASHIER
Location: Washington, DC Metro Area / Assigned parking location
Employment Status: Full-time or part-time, based on assignment
Department: Operations
Reports To: Project Manager
FLSA Status: Non-Exempt
Schedule: Varies by assigned parking location and operational needs
About Colonial Parking, Inc.
Colonial Parking, Inc. is a local, family-owned leading parking and mobility services provider serving the Washington, D.C., Maryland, and Virginia region. With more than 300 parking facilities under management, we have built our reputation by delivering dependable service, operational excellence, and innovative parking solutions.
Our success is driven by employees who take pride in their work, collaborate across departments, and look for better ways to serve our customers and communities. At Colonial Parking, team members have the opportunity to contribute to a well-established organization while developing their skills in a supportive, professional environment.
We are looking for motivated individuals who value teamwork, accountability, and continuous improvement. Join us and become part of a company where your contributions are recognized and your work makes a meaningful impact.
Position Summary
The Cashier delivers Colonial Parking’s customer service standards during each parking transaction while supporting an orderly flow of vehicles into and out of the parking facility. This position collects and processes payments, issues parking tickets, maintains accurate shift records, and provides courteous customer assistance.
Essential Duties and Responsibilities
Cash Handling & Transaction Processing
- Verify the cash change fund (“bank”) and necessary supplies at the start of each shift.
- Issue parking tickets to customers and record required information accurately.
- Collect parking payments through cash, credit card, or validation, and secure all funds in accordance with company standard operating procedures.
- Accurately process exception transactions, including lost tickets and grace-period tickets, in accordance with company policy and complete applicable forms.
- Provide correct change for cash transactions and issue receipts for all fee transactions.
- Complete daily shift reports recording transactions by parking rate, vehicle entries and exits, contract parkers, vehicles remaining in the facility, validated tickets, and exception tickets.
Parking Operations & Customer Service
- Provide the company’s standards of service to every customer, including maintaining required uniform appearance, offering the company greeting, answering questions, resolving issues, and thanking customers upon exit.
- Maintain a neat and orderly cashier booth, free from trash and debris, with clean windows and no unapproved posters or decorative items.
- Report to work on time in the proper uniform and maintain a professional appearance.
Safety, Incident Reporting & Company Procedures
- Complete Customer Damage Reports with customers when applicable and relay claim information to the Claims Department with assistance from the Shift Manager.
- Notify management promptly of situations requiring attention.
- Review, understand, and acknowledge company policies and procedures relating to assigned duties when requested.
Additional Responsibilities
- Perform minor cleaning or maintenance tasks when requested by management in accordance with company maintenance checklists.
- Perform other duties as assigned by the Project Manager.
Minimum Qualifications
- High school diploma required.
- Ability to read and comprehend verbal instructions and written correspondence.
- Ability to communicate effectively, both verbally and in writing.
- Ability to maintain a professional, friendly demeanor with employees and parking customers.
- Ability to resolve customer concerns professionally and courteously.
Preferred Qualifications
- Background in the service industry preferred but not required.
- Ability to perform basic math calculations.
Performance Standards
This position receives an annual performance review from the direct supervisor to assess actual performance against company expectations and agreed-upon job-related goals for the upcoming year.
What's in It for You? Benefits and Perks
Colonial Parking, Inc. offers a competitive benefits package designed to support the health, financial well-being, professional development, and work-life balance of our employees. Eligibility for specific benefits depends on full-time or part-time employment status and the terms of the applicable benefit plans.
- Affordable medical and dental coverage
- Employer-paid short-term disability insurance
- Employer-paid group life and accidental death and dismemberment insurance
- Vacation and sick leave
- Eight paid holidays
- 401(k) eligibility after six months, with an employer contribution
- Education reimbursement
- Employee recognition programs
- Complimentary parking at your assigned work location
- DailyPay access, allowing eligible employees greater flexibility in accessing earned wages
Physical Demands and Working Conditions
The physical demands and work environment described below are representative of those encountered while performing the essential functions of this position. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform essential job functions.
Physical Demands
- Stand, walk, and sit for varying periods during the shift.
- Use hands and fingers, handle tickets, cash, tools, or vehicle controls, and reach with hands or arms.
- Speak and hear to communicate with customers, coworkers, and management.
- Move safely throughout assigned parking areas and operate cashier equipment as required.
Work Environment
Work is performed in parking garages, lots, cashier booths, and other assigned parking areas. The employee may be exposed to prevailing weather, vehicle exhaust fumes, airborne particles, and noise levels ranging from minimal to moderate.
Internal Contacts
Regular contact with location management, corporate office employees, peers, and field employees.
External Contacts
Regular contact with customers, vendors, property management, and client representatives.
Compensation
Actual compensation will be determined based on the assigned location, relevant experience, and other job-related qualifications.
Equal Employment Opportunity
Colonial Parking, Inc. is an equal opportunity employer. Employment decisions are made without regard to any status protected by applicable federal, state, or local law. Qualified individuals with disabilities may request reasonable accommodations during the application or interview process.