Cashier Attendant

JOB DESCRIPTION

No Job Description for a position can possibly include all duties which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The following is a summary of the major responsibilities of the position.

Position: Gift Shop Cashier/Clerk/Retail Associate
Department: Spa/Joya Spa Shop/Dulcinea
Purpose: Restock merchandise, keep Gift Shop clean and ensure guest satisfaction.
Reports to Spa Managers, Spa Supervisors

ESSENTIAL FUNCTIONS:

Must be effective in handling problems in the workplace, including anticipating, preventing,

Identifying and solving problems as necessary

Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
Must be able to work with and understand financial information and data and basic arithmetic functions
Must lead by example, remain professional in all situations
Approach all encounters with guests and associates in a friendly, service-oriented manner.
Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing proper uniform and name tag when working.
Always comply with Omni standards and regulations to encourage safe and efficient hotel operations
To be thoroughly acquainted with all technical equipment to fully utilize its capabilities and extend efficient services to hotel guests
To be thoroughly acquainted with all guest scenarios.
Ensure the delivery of all items called for from guest rooms by confirmation with guests.
Ensure that the lobby public areas are maintained, clean and tidy by liaison with Housekeeping Department
Interact with other departments to ensure that guest needs are satisfied
Speak with guests in a friendly, warm manner, making them feel welcome
Assist with monthly inventory
Adhere to all policies regarding employee purchases and Gift Shop employee purchases
Follow proper procedure for all newspaper logs, receipts, and returns
Follow proper procedure for accepting credit cards and checks
Follow proper procedure for “Holds”
Maintain a cash bank
Do not leave merchandise unsecured
Verify guest room number for room charges

TOOLS AND EQUIPMENT:

Calculator, Register, Copy Machine, Computer, Telephone, Time Clock, price gun & budget, fax machine, scale, PMS Computer and postage machine

WORKING ENVIRONMENT:

Interior of hotel, in all areas of the hotel.