Cashier/Booker

• Maintains customer satisfaction.
• Greets customers at the cashier window in a pleasant and professional manner.
• Calculate customer bills.
• Receives cash, checks, and credit card payments from customers; records the amount received.
• Makes change and issues receipts to customers.
• Provides cash refunds or credit memorandum to customers for returned merchandise.
• Operates cash register.
• Reconcile the cash drawer daily.
• Refers customers who have questions about the work performed, additional maintenance or repairs, etc. to the service advisor or other appropriate individual.
• Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
• Two years of automotive service cashier/ service booker experience required.
• Processes repair order paperwork to ensure proper documentation.
• Verifies the criteria required by the manufacturer.
• Codes and books for repair orders
• Verify that workshop manual processes are followed
• Ensure appropriate labor times, labor operations, and sublet pricing are assigned to each repair order
• Determine who is responsible for payment i.e., customer, warranty, or internal.
• Maintains and files repair orders, parts invoices, and lists missing documents.
• Closes all open invoices.
• Works with department manager to keep abreast of new products and services offered, their features and value, and any changes in price.
• Verifies the accuracy of repair order information.
• Assign charges to repair orders
• Maintains a professional appearance.
• Keeps work area neat and clean.

Performs other duties as assigned.

Requirements :

• Experience in customer relations is preferred
• Valid TX driver's license and a safe driving record according to dealership standards
• Positive attitude and professional appearance
• Must be focused, dependable, honest, and trustworthy
• Excellent oral communication skills and the ability to interact and converse with customers in a professional manner
• Must be willing to submit to a background check and drug screen

• Professional appearance
• Must be focused, dependable, honest and trustworthy
• Must be willing to submit to a background check and drug screen