Cashier

Job title—Guest Engagement Cashier.

Job Location—Carnitas Snack Shack.

Classification—Nonexempt under the Fair Labor Standards Act (FLSA).

Salary level—hourly with gratuity tip pool payments.

Reports to—Supervisors and Managers

Summary/objective—

Enhance the guest experience by delivering prompt, friendly, knowledgeable, and professional service in every interaction. Embrace a spirit of caring, authenticity, and accountability while demonstrating passion and perseverance throughout each shift. Take initiative and ownership in achieving both individual and team service goals, contributing to a welcoming, memorable, and guest-centered environment.

Essential functions—

Guest Experience & Brand Representation

• Warmly greet every guest with a genuine smile and friendly service throughout their visit.
• Engage guests with thoughtful flavor recommendations, menu insights, and upselling suggestions.
• Deliver every interaction with enthusiasm and a “smile with your eyes” attitude that supports a positive, Instagram-worthy experience.
• Address guest concerns promptly and communicate any issues to management to maintain service excellence.

Cashiering & Order Fulfillment

• Accurately operate the POS system to complete orders using cash, credit, or app-based payments.
• Confirm orders with guests to ensure accuracy and satisfaction.
• Assemble food and beverage items as an expeditor (expo), ensuring timely and correct delivery to guests.
• Understand and apply menu knowledge, including substitutions, portion standards, and sales techniques.

Ice Cream & Beverage Service

• Set up and operate the ice cream cart or service station at in-store and off-site events.
• Dispense soft-serve ice cream, churros, and beverages following precise portioning and food safety standards.
• Maintain the Taylor machine according to CSS and manufacturer guidelines, including safe cleaning, handling, and storage procedures.

Cleanliness & Safety

• Maintain cleanliness of all service areas — including machines, carts, counters, and floors — both inside and outside when porters are unavailable.
• Follow all food safety, hygiene, and PPE guidelines, including proper glove use and handwashing procedures.
• Perform opening, side work, and closing duties to keep the station guest-ready and aligned with company sanitation expectations.

Stocking & Inventory

• Monitor and replenish inventory such as napkins, cups, cones, toppings, and takeout supplies.
• Organize cashier and expo stations to ensure smooth operations during busy shifts.

Cart Operation & Storage

• Safely transport, store, and secure the ice cream cart before and after shifts.
• Ensure the cart is clean, functional, and presentation-ready for all service periods.

adaptability & Team Support

• Thrive in fast-paced environments while remaining composed and guest-focused.
• Support teammates during high-volume periods and contribute to a fun, collaborative workplace culture.
• Remain flexible, assist where needed, and promote a service-first mindset throughout the shift.