Cashier

JOB SUMMARY: Responsible for accurately ringing the sales of goods stocked and produced by the market into our Point-of-Sale cash registers. Provide excellent customer service to members and the general public, including collection of payments, assistance in finding products, and sharing knowledge of Co-op services and programs.

ESSENTIAL JOB FUNCTIONS:

CASHIER:

• Check out customer purchases efficiently and accurately following all established procedures. Be accountable for all payments taken for goods and services.
• Be punctual in arriving for shifts, returning from breaks, opening register lanes and relieving cashiers.
• Follow routines for each shift, including opening and closing duties.
• Bag groceries with care and good sense.
• Keep busy during down-times from cashiering by taking on cleaning tasks, stocking supplies, fronting shelves, etc, while maintaining awareness of customer’s needs.

CUSTOMER SERVICE AND TEAM WORK:

• Greeting and thanking each customer; offering assistance; accompanying customer to locate product and answering inquiries.
• Knowledge of products sold in the store -- where located, unusual out-of-stocks, featured sales of the month, new products, etc.
• Competence in helping dissatisfied and/or angry customers; clear understanding of refund and replacement practices.
• Attend department and all-staff meetings regularly.
• Agree to flexibility in covering fellow cashier’s shifts, schedule changes.
• Be vigilant and proactive about store maintenance (e.g., attend to spills immediately).
• Maintain honest, direct, and respectful communications with co-workers and managers.
• Direct customer and / or staff concerns to appropriate department staff or management.