Cashier (Full-Time) - Bloomfield, MI
Posted
Western Market Employment Benefits
- Paid sick time, paid time off, paid bereavement & jury duty leave
- Employee household discount
- Medical, dental, and vision insurance
- 401k retirement plan with employer match
- AFLAC supplemental insurance
- Employee assistance program
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Reports To: Cashier Management
Position Summary:
The Service Assistant performs standard Cashier duties; in addition, they are responsible for monitoring the Self Checkout (SCO) lanes, greeting and assisting customers as needed, and performing basic troubleshooting to keep SCOs operational. This is a customer-facing position. This is not a supervisory position.
The Service Assistant performs standard Cashier duties; in addition, they are responsible for monitoring the Self Checkout (SCO) lanes, greeting and assisting customers as needed, and performing basic troubleshooting to keep SCOs operational. This is a customer-facing position. This is not a supervisory position.
Essential Duties & Responsibilities:
- Proper handling of all customer purchase transactions, including the tender of cash, checks, credit and debit cards, gift cards.
- Perform till countdowns as needed.
- Perform light cleaning duties as directed.
- Take and submit Customer Requests as needed.
- Answer department phone calls and take messages.
- Provide exceptional customer service.
- Greet every customer.
- Balance tills in the point of sales system (POS).
- Assist customers with their self checkout (SCO) interactions.
- Guide our customers through the SCO interface.
- Demonstrate the correct self checkout procedure to our patrons.
- Check IDs for purchases of alcoholic items.
- Enter Not On File (NOF) items into the SCOs
- Monitor SCO lane operation by observing:
- Lane & transaction awareness lights.
- Customers body language
- Listening to voice prompts
- Direct traffic through the SCO lanes.
- Watches for building queues in the rest of the front end and attempts to move traffic to self-checkout by inviting customers to use the SCO lanes.
- Provide exceptional customer service.
- Train new department personnel.
- Observe the customers to prevent shrinkage.
- Adding money to the SCOs when needed.
- Clear currency jams, load receipt paper and restart SCO systems.
- Maintain regular, predictable, and punctual attendance for scheduled shifts.
Other Duties & Responsibilities:
- Light Stocking of merchandise chips/snacks and beverage cooler.
- Cleaning SCOs and front of store
- Remove trash in Front End and Office.
- Answering phones and paging the correct department
- Required Qualifications & Skills:
- Excellent communication skills.
- Excellent customer service abilities.
- Positive attitude.
- Experience working as a contributing and effective team member.
- Excellent work ethic that emphasizes efficiency and precision.
- Excellent time management skills.
- Ability to train personnel.
- Ability to take direction and follow instructions.
- Ability to switch tasks efficiently and effectively.
- Willingness to learn new skills.
Special Considerations:
- Ability to lift up to 40 lbs.
- Working conditions include a fast-paced retail environment that involves long intervals of standing, crouching and reaching while moving product.
- Language Skills: intermediate.
- Mathematical Skills: basic.
- Reasoning Ability: intermediate.
- Equipment used: cash registers, safe.
- Technical skills: Intermediate
- Computer skills: POS System, email.
- Troubleshooting skills: intermediate
Hours per Week: Full Time (30+ hours per week)
FLSA Classification: Non-exempt
FLSA Classification: Non-exempt
This job description is intended to describe the general nature and level of work performed; it is not an exhaustive list of all responsibilities, duties, or skills required and does not create a contract of employment. This role may include additional duties that are reasonably related to the department’s operational needs and aligned with your skills and qualifications. Job responsibilities may evolve over time based on legitimate business needs, consistent with applicable law and any required notice obligations. Nourish/Western Market reserves the right to modify, add, or remove duties and responsibilities in its discretion, and significant changes will be communicated in an appropriate manner and supported through training as needed
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Western Market provides equal employment opportunities (EEO) to all employees and applicants for employment. Employment decisions are made without regard to race (including hair texture, hair type, and protective hairstyles such as braids, locks, and twists that are historically associated with race), color, religion, creed, national origin, ancestry, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or related medical condition, age, disability, genetic information, height, weight, familial status, marital status, military status, veteran status, or any other characteristic protected by applicable federal, state, or local law. In addition to federal law requirements, Western Market complies with all applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, training, and all other aspects of employment.
Western Market expressly prohibits any form of unlawful discrimination, harassment, or retaliation based on any of the protected characteristics listed above. Prohibited conduct includes, but is not limited to, unwelcome verbal, visual, or physical conduct that is based on a protected characteristic and that interferes with an individual’s work performance or creates an intimidating, hostile, or offensive working environment. Improper interference with the ability of Western Market employees to perform their job duties, or retaliation against any individual for making a good‑faith complaint or participating in an investigation, may result in disciplinary action, up to and including termination of employment.
It is the policy of Western Market to provide reasonable accommodations to qualified applicants and employees with disabilities and to individuals with needs related to pregnancy, childbirth, or related medical conditions, as well as to applicants and employees with sincerely held religious beliefs, observances, or practices, in all aspects of the employment process. Western Market will engage in an interactive process with the individual and is prepared to modify or adjust the work environment, job duties, or workplace policies, where appropriate, to enable the individual to perform the essential functions of the position or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees, unless doing so would impose an undue hardship under applicable law. Applicants and employees who believe they need a reasonable accommodation are encouraged to contact Human Resources at hr@westernmkt.com to initiate this process.