Cashier

The Cashier acts as the primary contact between the dealership and customer for all service and repair transactions. He or she receives and processes payments for services rendered or parts and materials purchased. The Cashier uses the appropriate software programs to record payment amounts and repair orders and to manage customer data, such as service history, parts purchased and contact information. He or she may need to calculate materials charges, repair charges, and taxes and must understand various types of warranties.

The ideal candidate has a high school diploma or GED and some retail and/or customer service experience that includes money-handling and point-of-sale (POS) system experience. Automotive dealership experience preferred. Candidates must be detail-oriented and good with numbers and must have a working knowledge of the industry, strong administrative and organizational skills, and exceptional interpersonal skills. Fluent English speaking and writing skills; good time management skills; and professional dress, speech, and behavior are all required for this position.

Responsibilities

• Receives and processes payments for products and services
• Operates the complete POS system and other required software
• Accepts responsibility and accountability for his or her money drawer
• Coordinates questions and issues with the appropriate department personnel
• Addresses customer concerns and issues or escalates them as needed
• Helps with clerical/office tasks, such as scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies, etc.
• Ensures that all customer contact information is up-to-date and accurate
• Attends all staff meetings, trainings, and educational classes as required
• Follows all safety and security procedures
• Performs other duties as assigned