Cashier

Cashier Job Description

Purpose
To check out customer purchases and assist customers throughout the store and provide prompt, friendly, courteous customer service.

Status
• Reports To: Customer Service Manager
• FLSA Status: Non-exempt; Pay Level 1

Essential Responsibilities and Functions
Excellence in customer service is our primary goal. No other task should ever come before serving our customers.
Customer Service
• Offer consistent, fair and respectful customer interactions (both internal and external customers).
• Ensure a high standard to customer service store-wide according to established customer service vision and expectations.
• Provide product information and educational materials to customers and staff.
• Ensure quick response to customer questions and concerns.
• Understand and communicate about cooperatives and the particulars of ownership to shoppers and staff alike.
• Work to advance the mission of the Viroqua Food Co-op through outstanding service to everyone we touch every day.

Cashiering
• Greet customers, smiling and making eye contact.
• Check out customer purchases quickly and accurately, using correct PLU's and departments.
• Call for back-up as needed so that customers wait as little as possible to be checked out.
• Bag customer purchases as needed and ask customers if they need assistance. For those needing assistance, carry out groceries or call for staff help if available.
• Become familiar with co-op policies in order to answer customer questions. Refer unresolved questions or problems to Customer Service Desk, Supervisor on Duty or other appropriate staff.
• Open and close out registers following established procedures. Balance cash drawer at end of shift.
• Explain membership program. Receive membership applications and equity payments.
• Issue credits to customers for returned items and ensure that returns are properly disposed of.
• Maintain check stands, the dining area, community room and the outdoor patio in clean, orderly condition.
• Ensure customers take their purchases and follow up with phone call if any items were left behind (add)
• Assist Customers with Self check out transactions as needed.
• Maintain the entire store in a clean, orderly condition – time permitting.
• Answer and route phone calls; take and route messages as needed.
• Alert Managers to potential shoplifters, disorderly customers or other emergencies, follow procedure outlined in Customer Service Manual – do not approach shoplifters.