Cashier

Ski Rental Cashier

About Shanty Creek Resorts

Shanty Creek Resorts is committed to providing our guests with a unique “Up North” experience. Our friendly, caring staff welcomes guests with exceptional service and old-fashioned hospitality. We believe honest, long-lasting relationships with our guests, employees, neighbors, and the surrounding environment allow us to grow our business.

About the Role

As a Ski Rental Cashier, you will play an important role in providing exceptional guest service and helping create a smooth and efficient rental experience.

Your primary responsibilities will include assisting guests with ski and snowboard rental transactions, processing payments, providing information about rental products and services, and maintaining accurate transaction records. You will work closely with other Ski Rental team members to help guests move efficiently through the rental process.

This position requires strong attention to detail, a friendly and professional attitude, and the ability to work effectively in a fast-paced environment during peak winter periods.

Minimum Qualifications

• High school diploma or equivalent.

• Previous experience in a cashier, retail, or customer service role preferred.

• Strong communication and interpersonal skills.

• Ability to accurately handle cash and complete financial transactions.

• Ability to work efficiently in a fast-paced, guest-focused environment.

• Availability to work weekends, holidays, and peak winter-season hours.

Preferred Qualifications

• Previous experience in the ski industry, hospitality, recreation, retail, or rental operations.

• Familiarity with point-of-sale or rental management systems.

• Previous cash-handling experience.

• Basic knowledge of skiing, snowboarding, or winter sports equipment.

Responsibilities

• Greet guests warmly and provide friendly, professional assistance throughout the rental process.

• Process ski, snowboard, and other winter equipment rental transactions accurately and efficiently.

• Process cash, credit, debit, and other approved payment methods using the point-of-sale or rental system.

• Assist guests with completing rental forms and required information.

• Provide guests with information regarding rental options, pricing, procedures, and equipment return requirements.

• Direct guests to the appropriate rental staff for equipment sizing, fitting, and technical assistance.

• Maintain accurate rental and transaction records.

• Follow established cash-handling and register procedures.

• Maintain the security and confidentiality of guest payment and personal information.

• Answer guest questions and provide information regarding Ski Rental operations and other resort services.

• Assist with managing guest flow during busy rental periods.

• Help maintain a clean, organized, and welcoming rental and cashier area.

• Assist with tracking rental inventory and report missing, damaged, or incorrectly returned equipment to the appropriate team member.

• Communicate transaction discrepancies, guest concerns, or operational issues to a supervisor.

• Work cooperatively with Rental Technicians and other resort team members to provide an efficient guest experience.

• Follow all Shanty Creek Resorts policies, safety procedures, and guest-service standards.

• Perform other duties as assigned.

Skills and Competencies

Guest Service

Provides friendly, patient, and professional assistance while helping guests navigate the rental process.

Accuracy and Attention to Detail

Maintains accurate transaction, payment, and rental information while working efficiently during busy periods.

Communication

Communicates clearly and professionally with guests, coworkers, supervisors, and other resort departments.

Organization

Ability to manage multiple transactions and guest requests while maintaining an orderly and efficient workspace.

Problem Solving

Ability to address routine rental or transaction concerns and recognize when assistance from a supervisor or Rental Technician is required.

Point-of-Sale and Rental Systems

Ability to learn and effectively use point-of-sale, rental management, and other systems required for daily operations.

Teamwork

Works effectively with Rental Technicians, supervisors, and other resort employees to keep the rental process moving efficiently and provide a positive guest experience.

Working Conditions

• This is a seasonal winter position with hours based on resort operations and business levels.

• Work schedules may include weekends, holidays, evenings, and peak winter periods.

• Position may require standing for extended periods.

• May require frequent bending, reaching, lifting, and moving rental equipment or supplies.

• Employees will work in a fast-paced environment with frequent guest interaction.

• Employees must be able to adapt to periods of high guest volume and changing operational needs.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.