Cashier (Speedway, IN)

JOB PURPOSE:

The primary purpose of this position is to positively represent the Buffalo Wild Wings
Brand as a first point of contact for Guests. This role is responsible for ensuring Guests are
seated in a timely matter, and that all Guest needs are managed with a sense of urgency in a
friendly and helpful manner.

CORE JOB FUNCTIONS/RESPONSIBILITIES:
• Provide friendly welcome to incoming guests by opening by opening the door and ensuring timely seating
• Accurately communicate waiting times to Guests and maintain constant communication to ensure they updated in regards to their seating status and escort Guests to tables
• Manage seating waitlist, seat guests in appropriate area to ensure they are comfortable and that a particular server does not have too many tables and monitor workflow
• Notify guests of specials and promotions and that their server will be with them promptly
• Assist with the assembling of takeout orders and answer telephones when necessary
• Assist Servers with running food, bussing tables, and refilling drinks, but does not serve alcohol if under age 21
• Maintain cleanliness and organization of host station, ensuring all menus are properly stocked and clean, restock supplies as necessary
• Respond to customer complaints and bring any issues to the attention of the manager
• Thank guests as the leave and solicit feedback about the quality of service of they experienced, express hope that they will return to BWW in the future

OTHER JOB FUNCTIONS/RESPONSIBILITIES:
• Assist Front of House Team Members
• Bus and pre-bus tables and deliver food to guests when necessary
• Other duties as assigned by supervisor

The duties of this position may change from time to time. Buffalo Wild Wings reserves the right to add or delete duties and responsibilities at the discretion of Buffalo Wild Wings or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.