Cashier

Cashier– Seasonal

📍 Los Angeles CA | Seasonal | Sept - Nov | Training in August

Thirteenth Floor Entertainment Group is the nation's leading creator of immersive, story-driven entertainment—and proudly the world's largest operator of Halloween attractions. With eighteen markets spanning Florida to California and millions of guests thrilled each year, we don't just produce events. We redefine what's possible. Headquartered in Denver and powered by a team of fearless creators, we've built a culture where curiosity, collaboration, and a relentless drive to go beyond expectations are the standard—not the exception. When you join Thirteenth Floor, you're not just taking a job. You're stepping into the magic behind the screams.

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Returning applicants: If you have worked for Thirteenth Floor Entertainment Group in a prior season, please contact your location manager directly regarding rehire status. Do not submit a new application through the online system.

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What You'll Do

As a Seasonal Cashier, you're the first face our guests see—and the energy you bring sets the tone for their entire night. You'll process transactions accurately, keep lines moving, and use every guest interaction as an opportunity to enhance their experience and drive revenue for the attraction.

Transaction Processing

• Operate the Square POS system to process cash, credit, and debit transactions accurately and efficiently

• Issue receipts and handle refunds or exchanges promptly and in accordance with company policy

• Balance the cash register and generate end-of-day financial reports to ensure full accountability

Guest Experience & Customer Service

• Welcome every guest with energy and enthusiasm, delivering friendly, immersive assistance from the moment they approach your station

• Provide clear, confident information about the attraction, pricing, packages, and special offers

• Address guest concerns and complaints professionally and promptly, turning challenges into positive moments

Upselling & Revenue Support

• Actively promote merchandise, upgrades, add-ons, and bundle deals to maximize each guest's experience and support nightly revenue goals

• Stay informed on current promotions and confidently communicate them to every guest interaction

Inventory & Station Management

• Monitor merchandise stock levels and proactively report low inventory to management before it impacts sales

• Assist with restocking shelves and maintaining a clean, organized, and visually appealing sales area

• Participate in regular inventory counts to ensure accurate tracking of all items

Queue & Flow Support

• Support efficient guest flow by assisting with queue line management and maintaining a positive, high-energy atmosphere throughout your shift