Casino Credit Manager (65554)

** This position has an anticipated start date in late fall 2026. Applications are being collected in advance to build our talent pool, and we will begin reaching out to qualified candidates closer to the hiring timeline.

If you are an Enrolled Catawba Citizen and need help with resume writing and interview prep this is available. Please contact: maddison.montgomery@catawba.com

Job Summary:

Catawba Two Kings Casino is seeking a Casino Credit Manager to join our team. The Casino Credit Manager is responsible for providing strategic direction, operational oversight, and governance for all casino credit and collections activities. This role is responsible for ensuring consistent credit underwriting standards, optimizing portfolio performance, managing credit risk exposure, and driving operational excellence. The Casino Credit Manager partners closely with property leadership, finance, operations, and compliance teams to support revenue growth while maintaining strong internal controls and regulatory compliance.

Responsibilities:

• Provides leadership and direction for casino credit and collections operations.
• Establish standardized policies, procedures, and internal controls to ensure consistency and compliance across all shifts.
• Partners with property leadership, Player Development, and Finance to align credit strategy with business growth objectives.
• Leads, mentors, and develops credit team to ensure strong execution and succession planning.
• Oversees credit issuance, underwriting, and approval processes.
• Reviews and approves high-value credit applications, limit increases, and exception request within delegated authority.
• Evaluates and monitors customer creditworthiness, including ongoing reverification of financial gaming data.
• Ensures consistent application of credit policies, risk tolerance, and approval authority thresholds.
• Manages the credit portfolio, including monitoring exposure, utilization, delinquency, and loss trends.
• Establishes and tracks key performance indicators (KPIs) for credit issuance, collections, write-offs, and recovery rates.
• Drives initiatives to improve portfolio quality, risk-adjusted returns, and collection effectiveness.
• Provides regular reporting and analysis to senior leadership on portfolio performance and risk exposure.
• Oversees all collection activities, ensuring timely follow-up, recovery, and resolution of outstanding balances.
• Reviews and directs actions related to delinquent accounts, returned markers, and walk/roll activity.
• Presents monthly credit and collections updates to leadership and credit committees.
• Partners with legal and compliance teams on escalated recovery and enforcement actions.
• Ensures adherence to all internal controls, regulatory requirements, and Tribal gaming regulations.
• Maintains the integrity and confidentiality of customer financial data and credit information.
• Oversees daily monitoring of credit activity, returns, and risk indicators.
• Ensure all credit operations are conducted in accordance with company policy and ethical guidelines.
• Supports Player Development by facilitating credit access for premium and VIP customers.
• Maintains executive-level relationships to support high-value customer decisions and approvals.
• Ensures a high level of guest service and professionalism, even in adverse credit decisions.
• Provides guidance to teams on communicating credit outcomes effectively while maintaining customer relationships.
• Reviews gaming history, financial data, and customer behavior to support credit decision-making and risk mitigation.
• Analyzes trends in credit usage, collections performance, and customer activity to identify opportunities for improvement.
• Recommends enhancements to systems, reporting, and operational processes.
• Serves as key liaison between casino operations, finance, compliance, and player development.
• Supports enterprise initiatives related to credit systems, process standardization, and operational efficiency.
• Promotes a culture of accountability, integrity, and customer service excellence.
• Acts as a role model and reinforces organizational values.
• Leads training and development initiatives to improve technical expertise and service delivery.
• Attend conferences, public and professional meetings.