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Essential Responsibilities and Duties:
Executive Leadership
- Provide visionary leadership that promotes innovation, accountability, operational excellence, and continuous improvement throughout the organization.
- Develop and execute strategic business plans designed to maximize profitability, enhance guest satisfaction, and support long-term organizational sustainability.
- Lead the executive leadership team in establishing measurable goals, objectives, and performance standards.
- Foster a culture built upon integrity, respect, collaboration, accountability, and exceptional guest service.
- Serve as the senior operational advisor to TEDA Officers regarding casino and resort performance, emerging opportunities, operational risks, and strategic initiatives.
Strategic Planning
- Develop comprehensive short-term and long-range strategic plans supporting continued growth and financial success.
- Evaluate emerging gaming technologies, hospitality trends, entertainment opportunities, and market conditions to maintain competitive positioning.
- Identify opportunities for expansion, capital improvements, operational efficiencies, and new revenue generation.
- Lead organizational change initiatives while minimizing disruption to operations.
Financial Management
- Develop, administer, and monitor annual operating and capital budgets.
- Ensure sound financial stewardship through effective fiscal management and internal controls.
- Monitor financial performance using key operational metrics and recommend corrective actions when necessary.
- Oversee revenue optimization across gaming, hotel, food and beverage, retail, entertainment, and ancillary business operations.
- Present financial results, forecasts, and operational analyses to TEDA Officers and governing bodies.
Operational Leadership
- Provide executive oversight for all departments, including but not limited to:
- Gaming Operations
- Hotel Operations
- Food & Beverage
- Marketing
- Public Safety/Security
- Human Resources
- Finance
- Information Technology
- Facilities & Maintenance
- Environmental Services
- Surveillance
- Cage Operations
- Table Games
- Slots
- Entertainment
- Retail Operations
- Ensure departments operate collaboratively while maintaining the highest standards of service, safety, efficiency, and accountability.
Guest Experience
- Champion a culture of exceptional guest service throughout the property.
- Establish service standards that exceed guest expectations.
- Monitor guest satisfaction metrics and implement service improvements.
- Personally represent the organization during significant guest relations matters when appropriate.
Human Capital Leadership
- Recruit, mentor, develop, and retain high-performing executive leaders.
- Establish succession planning strategies for key leadership positions.
- Promote employee engagement through leadership development and recognition initiatives.
- Ensure fair, consistent application of organizational policies.
- Partner with Human Resources to support workforce planning, organizational development, compensation strategies, and employee relations.
Regulatory Compliance
- Ensure full compliance with:
- Indian Gaming Regulatory Act (IGRA)
- National Indian Gaming Commission (NIGC)
- Tribal-State Compact
- Tribal Gaming Ordinances
- Internal Controls
- Federal, State, and Tribal regulations
- Maintain productive working relationships with regulatory agencies and auditors.
Risk Management & Security
- Promote a culture emphasizing safety, security, ethics, and regulatory compliance.
- Ensure effective internal controls protecting organizational assets.
- Oversee enterprise risk mitigation strategies.
- Coordinate emergency response planning and business continuity efforts.
Community & Tribal Relations
- Represent Black Oak Casino Resort with professionalism throughout Tribal, governmental, business, and community organizations.
- Maintain productive relationships with Tribal leadership while supporting the economic and cultural priorities of the Tuolumne Band of Me-Wuk Indians.
- Participate in community engagement activities that strengthen the organization’s reputation.
Organizational Excellence
- Develop organizational policies that improve efficiency and accountability.
- Encourage innovation and continuous improvement initiatives.
- Utilize operational metrics and performance dashboards to drive informed decision-making.
- Lead cross-functional initiatives that improve organizational effectiveness.
Additional Responsibilities
- Perform other duties as assigned by TEDA Officers.
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