Casino Host
Posted Updated
- Identifies premium slot and table players with emphasis on developing relationships with players.
- Assists in the development and implementation of new programs and promotions to ensure a steady flow of high-quality patronage.
- Responsible for complete data entry of player information, contacts, letters, phone calls into PCS system.
- Increase market share and company profitability in accordance with all gaming regulations.
- Develops and promotes special events with target areas as directed.
- Make reservations for high-end guests as appropriate.
- Represents management at special events and promotions.
- Greeting and hosting of high-end customers, and maintains the highest levels of courtesy, friendliness and hospitable attitude throughout.
- Track guests’ visits, arrange transportation and accommodation and provide complimentaries according to established guidelines.
- Travels to various markets to meet new potential high-end players.
- Keeps informed of competitive promotional methods.
- Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
- Must be able to maintain confidentiality of VIP information
- Must be able to continuously maneuver around office and casino.
- Must be able to move quickly around property.
- Must be able to bend, crouch, kneel, twist and work at a desk.
- Responds to visual and aural cues.
- Must be able to work independently and proven to be self-motivated.
- Must be able to speak, read, write and understand English.
- Must have the manual dexterity to operate a computer and other necessary office equipment.
- Must be able to respond calmly and make rational decisions when handling guests’ needs.
- Must be able to tolerate areas containing secondhand smoke.
- Must be able to continuously maneuver around office and casino.
- Must be able to move quickly around property.
- Must be able to bend, crouch, kneel, twist and work at a desk.
- Responds to visual and aural cues.
- Must be able to work independently and proven to be self-motivated.
- Must be able to speak, read, write and understand English.
- Must have the manual dexterity to operate a computer and other necessary office equipment.
- Must be able to respond calmly and make rational decisions when handling guests’ needs.
- Must be able to tolerate areas containing secondhand smoke
- Must have proven track record of personally providing excellent customer service.
- Must possess excellent interpersonal, communication, team-building and problem-solving skills.
- Must be able to speak, read, write and understand English.
- College degree in Marketing, Hotel or Business preferred but not required.
- Must be able to get along with co-workers and work as a team.
- 2 to 5 years Host or Player Development experience in a major gaming operation of similar size and stature.
- Must have a proven track record of increasing gaming revenue through established customer base.
- Must have strong telemarketing skills.
- Computer literate required
- Must possess excellent interpersonal, communication, team-building and problem-solving skills.
- Must be resourceful and highly motivated in seeking out new VIP opportunities.
- Must be able to work effectively across all departments.
- Must present a well-groomed, professional appearance.
- Must be willing to adhere to all Oklahoma and tribal gaming regulations and guidelines.
- Must be willing to work any shift and any day when necessary.
- Must be able to work extended hours during special events.
- Must be at least 21 years of age.