Casino Marketing Manager

The Casino Marketing Manager is responsible for implementing Legacy Rewards Club/guest services strategies including guest development, Legacy Rewards Club promotions, and overall management of Legacy Rewards Club operations.

DUTIES AND RESPONSIBILITIES:

1. Develop and direct Legacy Rewards Club operations in accordance with established company policies, budgets, procedures, and specifications.
2. Ensures the highest possible standards of guest service are provided and addresses all guest and Team Member issues in a timely manner.
3. Responsible for the successful overall direction and management of all activities related to guest development, casino services, promotions, and the maintenance of the casino guest base.
4. Maintain appropriate Team Member levels by interviewing, selecting, training, scheduling, evaluating, promoting, disciplining, and terminating Team Members, as needed.
5. Manages Legacy Rewards and Casino Host Team Members to develop communication, and relationship building efforts to guest and floor Team Members.
6. Develops, implements, and executes promotions, to include maintaining budgets, staffing, orders, Gaming Commission approvals, timely payments, pro and post forma, and training.
7. Works with Director of Marketing to recommend promotions based on results and guest data trends to ensure promotions are delivering budgeted goals.
8. Communicates promotions in a timely fashion, ensuring production deadlines are met to ensure timely promotional/advertising support.
9. Assist with proofing of all advertising materials related to promotions, special events, and the Legacy Rewards Club.
10. Process and ensure the execution of agreed-upon contracts with all outside vendors.
11. Facilitate the flow of information by organizing and presiding over regularly scheduled meetings with all Legacy Rewards Club Team Members.
12. Analyzes performance of all programs and operations to ensure goals are met.
13. Ensures all Legacy Rewards Club needs are met including ordering, delivery tracking, inventory tracking, payments, and communication.
14. Responsible for maintaining effective use of resources, scheduling, staff levels, attendance tracking, expense tracking, payments, and report analysis.
15. Maintain a consistent, regular attendance record.
16. Indirectly supervise the activities of Legacy Rewards Club Team Members
17. Must attend and be certified in all applicable trainings.
18. All other departmental duties as assigned.