Casino Server

Job Summary

The Casino Server is responsible for providing prompt, friendly, and professional food and beverage service to guests on the casino floor, primarily through the Casino Pantry. This role directly contributes to guest satisfaction and player retention by offering complimentary services that enhance the overall gaming experience. The Casino Server serves as an ambassador of service excellence, ensuring guests feel valued, comfortable, and encouraged to continue enjoying the casino environment.

Education & Experience

• High school diploma or equivalent required.

• Bilingual proficiency (English and Spanish) is mandatory.

• Must possess or be eligible to obtain a valid Casino License issued by the Puerto Rico Gaming Commission.

• Knowledge of casino rules, regulations, and operational procedures.

• Previous experience in food and beverage service, preferably in a casino, hotel, or hospitality setting, is preferred.

• Possess a valid Alcohol Training Certification (TIPS) is preferred.

• Hold a valid Health Certificate (including throat culture results) as required by the Puerto Rico Department of Health.

Skills & Competencies

• Has the ability to provide warm, friendly, and attentive service to guests, anticipating their needs to enhance satisfaction.

• Can communicate clearly and courteously with guests and team members.

• Has strong interpersonal skills to build positive guest relationships and encourage repeat visits.

• Can multitask efficiently, balancing multiple guest requests and priorities.

• Has good attention to detail, especially when taking and delivering orders accurately.

• Demonstrates knowledge of beverage and food menus, including complementary offerings.

• Has the ability to maintain composure and professionalism in a busy, sometimes noisy environment.

• Can adhere strictly to all health, safety, and casino regulations, including responsible alcohol service.

• Has basic math skills for handling transactions and tips.

Physical Requirements

• Ability to stand during long periods.

• Ability to maintain alertness and focus in a busy, often noisy environment.

• Flexibility to work varying shifts, including nights, weekends, holidays, and sometimes long hours.

• Good manual dexterity and coordination.

• Light work-Exerting up to 30 pounds of force occasionally, and/or 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.