Casino - Table Games Supervisor

Reports to Pit Boss

JOB PURPOSE

The primary purpose of the Games Supervisor is to oversee the dealers and table games in their assigned section. Games Supervisors ensure that games are running smoothly and properly and that our guests are having a great experience. Games Supervisors resolve problems in a fair manner and report any issues to the Pit Boss.

RESPONSIBILITIES & DUTIES

• Accurately rate casino players
  
• Maintain a constant general awareness of assigned section
  
• Resolve guest disputes and/or elevates them to the Shift Manager if necessary
  
• Encourage guests to participate in the Plaza Rewards program
  
• Alert Shift Manager of large play and buy-ins
  
• Open and close games and change cards/dice
  
• Accurately track table bankrolls and verifies all table paperwork (markers/fills/credits)
  
• Ensure compliance of rules and policies for the dealers in assigned section
  
• Ensure all gaming transactions are made accurately and watch for any game irregularities
  
• Accurately rate casino players
  
• Other related duties as necessary
  

JOB QUALIFICATIONS

• Must be 21 years of age or older.
  
• High school diploma.
  
• Able to compute table games payouts and perform moderately complex math skills
  
• Full Knowledge of Blackjack, Craps, and Roulette, including proper procedure and game protection
  
• One year table games experience, including six months of Table Games supervisory experience
  
• Must have familiarity with using a personal computer
  
• Must be able to communicate effectively in English, Spanish, Dutch and Papiamentu.
  
• One year of Table Games supervisory experience
  

OTHER REQUIREMENTS

• Must possess professionalism and ability to handle high levels of stress.
  
• Must have dealing proficiency in all aspects of the games.
  
• Focus on excellent customer service skills.
  
• Interpersonal skills to effectively communicate with all business contacts.
  
• Must be able to work in a fast-paced, loud environment
  
• Must be able to quickly and respectfully give clear directions
  
• Must be able to quickly and accurately understand and follow directions