Casual Receptionist - Yellowknife Office

Position Title: Casual Receptionist

Department: Corporate Services

Reports To: Director of Operations

Location: Yellowknife, NT

Employment Type: Casual, On-Call

PURPOSE

Reporting to the Director of Operations, the Casual, On-Call Receptionist provides front desk and general administrative support to the Gwich’in Tribal Council on an as-needed basis to support operational requirements and provide coverage during staff absences, periods of increased workload, or other circumstances as required.

As the first point of contact for GTC, the Casual Receptionist is responsible for welcoming visitors, managing incoming calls and inquiries, providing general information about GTC programs and services, and directing inquiries to the appropriate personnel. The position also supports reception-related duties, and general office administration as required. This role requires a flexible, professional, and service-oriented approach, with availability to work on an on-call basis in response to GTC’s operational needs.

RESPONSIBILITIES

• Referring requests and concerns to appropriate personnel.
• Providing routine information to Gwich’in Participants and the general public.
• Taking and relaying messages.
• Ensures smooth operation of office equipment and machinery, arrange for maintenance and repair work.
• Ensure main entrance is locked at noon hour and at the end of the day.
• Collecting mail from the Post Office box daily.
• Logging, sorting, and distributing mail.
• Ensuring that there are adequate office supplies on hand for day-to-day use, this includes requesting and keeping track of all purchase orders and receipts.
• Clerical duties as required such as typing notes and letters, addressing labels and envelopes, etc.
• Support GTC departments as required.
• Hosting GTC Leadership and Staff from other office locations.
• Requesting of supplies and event materials from the GTC when required to support office operations and event functions.
• Additional duties as required.

QUALIFICATIONS

• Grade 12 diploma or equivalent.
• Minimum one (1) year of experience in a receptionist, front desk, or administrative support role.
• Strong verbal and written communication skills with professional telephone etiquette.
• Proficiency in Microsoft Office (Word, Outlook, Excel) and general office equipment.
• Demonstrated customer service skills with a friendly and welcoming demeanor.
• Ability to manage multiple tasks, prioritize workload, and maintain attention to detail.
• Ability to maintain confidentiality and exercise discretion in handling sensitive information.