Catalog Manager

Job Description Summary

As a Manager within the Catalog Audit & AI Operations team, you will hold end-to-end ownership of our platform's catalog integrity, compliance strategies, and site merchandising accuracy. In this strategic leadership role, you will design and enforce Global CX Policy frameworks across cross-border markets while pioneering the integration of Agentic AI Audit operations to scale catalog review efficiency without sacrificing quality or brand safety. You will directly manage, mentor, and develop a high-performing team of Assistant Managers and operational specialists, establishing workforce scaling models and KPIs. Leveraging advanced analytics, you will transform defect data into long-term strategic roadmaps, driving large-scale automation initiatives and partnering with global Product, Compliance, and Category leaders to engineer root-cause solutions for platform errors.

Key Responsibilities

Strategic Leadership & People Management

• Team of Teams Leadership: Directly lead, mentor, and scale a multi-tiered organization, managing Assistant Managers and frontline auditors to foster a culture of high performance and career growth.
• Organizational Design: Oversee headcount planning, budget allocation, resource optimization, and operational scheduling models to ensure maximum SLA efficiency.
• Performance Governance: Define organization-level KPIs, driving team accountability, calibration workflows, and professional excellence across shift-based structures.

AI Operations & Global Policy Governance

• Agentic AI Governance: Architect and steer the deployment of Agentic AI Audit workflows, establishing the validation logic, parameters, and human-in-the-loop governance to ensure AI outputs exceed quality and safety standards.
• Global Policy Ownership: Design, localized, and enforce robust Global CX Policy frameworks across dynamic cross-border markets, mitigating legal, financial, and brand risks.
• Platform Security: Anticipate emerging catalog vulnerabilities and global compliance variations, proactively adapting defensive audit systems.

Data Analytics & Cross-Functional Innovation

• Executive Insights: Translate complex catalog defect metadata into high-level business intelligence and structured action plans for executive and senior leadership.
• Process Automation: Spearhead enterprise-level automation initiatives (e.g., RPA, LLM integration) to eliminate manual operational bottlenecks and scale catalog processing volume exponentially.
• Cross-Functional Root-Cause Engineering: Partner closely with global Product, Compliance, Legal, and Category Management teams to perform deep-dive root-cause analysis, driving product fixes that permanently eliminate platform errors.

Key Performance Indicators (KPIs)

• Global Catalog Quality: Reductions in platform defect rates and substantial improvements in site merchandising compliance.
• Operational Scale & ROI: Cost savings and efficiency gains achieved through successful process automation and Agentic AI operations.
• SLA & Backlog Management: Consistent adherence to operational turn-around time (TAT) and high precision in queue sorting.
• Talent Development: High retention rates among high-potential employees (HiPo) and progression planning for leaders.

Qualifications & Requirements

• Experience: 6+ years of professional experience in E-commerce Catalog Operations, Trust & Safety, Content Moderation, or Operations Quality Assurance.