Catalog Operation Management Specialist(營運管理組長)
Summary
Lead a 5–10 person team to optimize e-commerce catalog operations, ensuring high-quality data production and process efficiency while managing performance and training.
Company Introduction
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”
Role Overview
This role requires a self-starting leader to manage a 5–10 member team, overseeing their daily operations, performance, and training. The core focus is maintaining high-quality data production by diagnosing workflow bottlenecks and optimizing processes. Candidates must possess strong product intuition and logical reasoning to conduct independent e-commerce market and competitive research. High autonomy is essential for managing multiple tasks and delivering results under pressure with minimal supervision. Ideal applicants have 2–3 years of management experience, a passion for e-commerce, and advanced Excel data skills.
What You Will Do
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Team Leadership & Autonomy: Lead a team of 5–10 members with a high degree of ownership. Independently manage manpower allocation and daily operations to ensure project success.
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Performance & Attendance Management: Monitor team attendance and conduct performance evaluations, ensuring all members consistently meet or exceed team standards.
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Quality & Productivity Control: Oversee the accuracy and output rate of team deliverables. Proactively identify bottlenecks and implement continuous improvements to ensure high-quality data production.
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Training & Development: Design and execute internal training programs to enhance the team’s professional skills and operational efficiency.
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Executive Support: Efficiently complete tasks assigned by supervisors, supporting overall departmental goals with minimal supervision.
Basic Qualifications
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Product Expertise: Possess strong product intuition and understanding of category attributes. Capable of performing independent offline/online product analysis and competitive research.
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Logical Thinking & Adaptability: Strong logical reasoning with the ability to manage complex data. A self-starter who can adapt to changes and lead the team toward targets in dynamic environments.
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High Autonomy & Responsibility: Demonstrated ability to work independently and solve problems under pressure. Able to prioritize tasks effectively in a multi-tasking environment to ensure deadlines are met.
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Process Diagnosis & Optimization: Familiar with SOPs and possess the analytical skills to independently diagnose workflow issues and propose constructive optimization strategies.
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E-commerce Passion: A genuine interest in e-commerce operations and market trends, with a commitment to continuous self-improvement.
Preferred Qualifications
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Data Proficiency: Advanced Excel skills for data analysis (e.g., XLOOKUP, COUNTIFS).
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Professional Experience: 2–3 years of office-based experience in administration or management.
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Training & Mentorship: Proven experience in leading, coaching, or training team members to improve overall performance.
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Management Background: Prior experience in a supervisory or management role is highly preferred.
Recruitment Process and Others
Recruitment Process
- Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
Privacy Notice
- Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:
As published by greenhouse
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
- LinkedIn Profile optional
- Coupang Corporation or its affiliates and subsidiaries* (or collectively referred to as “Coupang”) does not collect, process or use any personal information other than the types of information specified in this Consent. Please ensure that your resume does not include any personal information other than the types specified in this Consent. choose one
- 1. What is your nationality? choose one
- 1. (Required) By submitting your resume, you consent to the required collection, processing, use, required provision/transfer, and consignment of personal information as set forth in our Privacy Policy (https://privacy.coupang.com/en/land/jobs/). choose one
- 2. (Optional) Name, contact information, email address, nationality, educational background, work experience, qualifications, national merit status (for special hiring program applicants only), relative’s name/relationship/team and application history are collected and used on an ongoing basis for recruitment purposes and may be provided to any of our affiliates and subsidiaries*, other than the company to which you originally applied, for the purpose of reviewing and conducting recruitment for similar positions. Personal information collected and provided will be retained for the duration of the year-round recruitment retention period defined in the Privacy Policy. You may refuse to provide consent, but such refusal may prevent the year-round hiring from progressing normally or may result in the restriction of opportunities in the hiring process of companies other than the one you applied. choose one
- 3. (Optional) Recordings of the interview process and transcriptions of interview audio maybe collected and used for the following purposes: i) to record the interview process, ii) to transcribe and document interview audio, iii) to summarize interview results, iv) to verify the interview process and evaluation results, v) to improve the hiring procedures, vi) to check candidate fit for other open positions, vii) to review past interview records. Collected personal information are retained for 4 years from the notification of hiring result, and then deleted. You may refuse to provide this consent, and refusal will not affect the recruitment process. choose one
- 4. (Optional) Coupang or its affiliate or subsidiary company* will send recruitment notifications through transmission media such as phone, email, and SMS using the contact information and email address based on your consent. choose one
- 5. (Optional) Coupang or its affiliate or subsidiary company* will conduct reference checks on you within the following scope based on your consent: Additional reference checks may be conducted on applicants who applied for a job at Coupang and passed interviews, and Coupang arranges means to conduct reference checks. Coupang may collect other personal information about you, including integrity information collected from public sources and the performance evaluation information collected from your former employer or colleagues. choose one
- 1. I understand that working with Relatives in the Coupang group of companies (collectively, the "Coupang Group") -- where they can influence each other’s work -- can potentially create conflicts of interest. Therefore, such a situation requires prior approval from the People Operations. In view of the above, I hereby confirm that I DO NOT have any Relatives working in any company within the Coupang Group or serving on the Board of Directors of any company within the Coupang Group; choose one
- - Name of Relative(s) / 親屬姓名: optional
- - Relationship / 關係: optional
- - Working Org / Team / 任職組織/團隊: optional
- 1. Are you currently, or have you been a government official, public servant, or employee of a public institution who may be subject to post employment or reemployment restrictions under applicable laws or regulations? choose one
- 2. Do you acknowledge and agree that where required under applicable laws or regulations: choose one · optional
- You have the right to inquire/access, request a copy, supplement/correct, delete, suspend the collection, processing, or use and suspend the transfer of your personal information that Coupang holds. Exercising certain rights, such as deletion of personal information, may result in the restriction of the hiring process. If you wish to exercise any of these choices, please contact our privacy representative at [candidatedataremove@coupang.com]. choose one
- Document Policy choose one