Catering & Culinary Support Associate

Tony’s Market Job Description

Title	Catering & Culinary Support Associate
Department(s)	Prepared Foods / Catering
Reports to	Prepared Foods Buyer
Standard workweek	3 (+/-) office/catering support days; 2 (+/-) market support days

Job summary:

Responsible for helping our catering and market teams by staying organized, serving customers, and keeping products looking their best. Work with the Prepared Foods Buyer and experienced team members, completing office tasks and hands-on work in Tony’s Market locations.

Summary of essential job functions:

• Help review catering and holiday orders for basic details such as dates, pickup or delivery information, quantities, and special requests.
• Enter and update information in our catering system and other systems after training.
• Contact customers with order confirmations, simple questions, updates, and approved substitutions.
• Share order details with catering managers, store teams, and commissary production staff.
• Maintain simple spreadsheets, customer notes, order records, and task lists.
• Check catering supplies and packaging, and tell a manager when items are running low.
• Help process store replenishment requests and communicate product needs to the commissary.
• Support Prepared Foods, Deli, Bakery, Cheese, and Charcuterie departments during busy periods.
• Help set up seasonal displays, promotions, product launches, and holiday programs.
• Cut, wrap, label, and merchandise cheese and specialty foods after training.
• Help with product demonstrations and sampling events, including setup, customer interaction, and cleanup.
• Complete other reasonable duties as assigned.
• Predictable and timely attendance.

Standard job functions:

• Uphold the 7 guiding principles of the company.
• Support goals and vision of CEO and Owners.
• Consistently present a professional personal image and abide by the company’s uniform policy.
• Maintain a safe, clean, and well-organized working and shopping environment.
• Comply with all regulatory rules and regulations including HACCP, OSHA, Dept. of Labor, Weights and Measures, and local food and sanitation laws.
• Ability to work a flexible schedule including holidays and weekends.

Knowledge, skills and abilities required:

• Strong interpersonal, verbal, and written communication skills.
• Strong organizational skills with the ability to multitask, prioritize, and follow through in a fast-paced environment.
• Customer service oriented with the ability to resolve concerns professionally and work collaboratively with customers and employees.
• Proficient computer skills using Word, Excel, Outlook, and order-management systems. CaterTrax experience is preferred.
• Knowledge of Prepared Foods, Catering, Deli, Bakery, Cheese, Charcuterie, merchandising, or foodservice operations is preferred.
• Knowledge of food safety and sanitation practices.
• Ability to travel between Tony’s Market locations, the office, and the commissary. Valid driver’s license and reliable transportation are required.

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