Catering Sales Manager

Join our Grand team as a Catering Sales Manager\: responsible for soliciting new catering accounts, entertaining and maintaining relationships with existing accounts to meet and/or exceed food and beverage revenue goals.

Our Team is looking for People Pleasing individuals who want to do the following\:

• Turn our guest’s ordinary day into an extraordinary day ✨
• Love where they work ✨
• Be appreciated for what they bring to a team ✨
• Learn and grow with a company who truly values it’s people ✨

Grand Perks\:

• Free meals every shift made by our talented culinary team
• Paid time off
• Golf, Ski, Restaurant & Spa discounts
• Hotel room discounts as low as $49 per night
• WELL Spa Gym membership for $16 per paycheck
• Advancement opportunities across the property and US
• Friendly work atmosphere
• Holiday, jury duty, & bereavement pay
• Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits
• Recognition programs (aka get paid to celebrate)

The Responsibilities\:

• Manages the sales efforts for the property including weddings and social catering.
• Driven individual focused on achieving both team and individual success through the delivery of exceptional customer service
• Provides customer intelligence in evaluating the market trends that may lead to changes in strategy to meet or exceed client expectations.
• Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication.
• Responds to incoming catering opportunities for the resort.
• Work with other departments within the hotel to provide quality service to customers.
• Attend community/social events, industry meetings including joining local/national organizations.
• Develops and sells creative catered events
• Works with Culinary and Events team in the development of menus that drive sales.
• Knowledge of the wedding industry, current market trends and economic factors
• Provides detailed communication and internal tracking while working through the sales process with customer from the proposal process to contracting.
• Achieves catering revenue goals by actively up-selling each business opportunity to maximize revenue
• Interacts effectively with customers both external and internal to ensure team success
• Develop/maintain knowledge of market trends, competition and customers.
• Required to maintain high personal guest contact via telephone and in-person.
• Ensure guest satisfaction by timely follow up correspondence.
• Maintain a high level of professional appearance, demeanor and image of self and hotel.
• Support and monitor cleanliness and safety issues when touring the hotel.
• Knowledge industry operating systems (Delphi FDC , Wedding Wire, The Knot)
• To be familiar with hotel banquet capacities, along with banquet, restaurant, front desk, and housekeeping procedures to sell and service accurately.
• To achieve quarterly booking goals.
• Meet or exceed weekly sales goals for telephone solicitation, site inspections, luncheons, and personal call.
• Delivers exemplary customer service to drive client/group satisfaction and loyalty by assisting the customer and monitoring their satisfaction prior and during their event

The Qualifications\:

• Previous sales experience for both corporate and social markets, including weddings, preferred.
• Minimum 2-3 years of previous catering sales experience
• Requires good communication skills, both verbal and written.
• Excellent inter-personal and sales related experience.
• Exceptional organizational skills.
• Excellent communication skills, both written and verbal.
• Ability to prioritize and meet deadlines in a timely manner.
• Professional demeanor
• Knowledge of food and beverage menus, food preparation and presentation.
• Ability to act independently with minimal or no supervision.
• Experience in proactive selling.
• Working knowledge of banquets and other food & beverage operations.
• Experience in Chicago and Milwaukee markets preferred.
• Degree in hotel/restaurant/hospitality/event planning preferred but not required.
• Ability to think creatively and strategically.
• May be required to work varying schedules to reflect the business needs of the hotel.

Reporting Relationship\: This position reports to the Director of Group Sales

Exemption Status\: Exempt

WARNING\: must be prepared to be a part of guest memories for years to come!

Grand Geneva is an Equal Opportunity Employer

Note\: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.