Catering Sales/Service Manager

Responsibilities:

• Reviews catering contract turnovers for accuracy and new file preparation• Work closely with the Sales Managers to ensure client satisfaction• Checks function diary to ensure proper space has been assigned• Provides hotel site inspections and client presentations when necessary• Entertains clients to establish closer working relations when appropriate• Responsible for prompt handling (within the business day) of inquiry calls and monitoring the efficient flow of paperwork relative to confirming function details to the client• Details social and corporate catering functions in Delphi fdc• Have acquired knowledge with the ability to upsell clients, while promoting a level of service parallel to the luxury stature of the resort• Ability to produce quality, innovative menus while working closely with the Executive Chef on pricing specialty menus• Coordinate Catering support services (flowers, entertainment, decoration, A/V, etc.) to provide complete client satisfaction.• Creates estimate for accounting of expenditures• Conducts final planning meetings prior to events when necessary• Work closely with banquet department on operations and event execution, ability to consistently deliver flawless events• Prepare resumes for groups when needed communicating function-arrangement to all responsible hotel departments• Provide overall direction, coordination, and ongoing evaluation of operations. Detailed execution of all banquet event orders• During the event, will ensure the meeting arrangements are to specifications• On conclusion of event, review final bill and evaluation with meeting planner/client• Provide effective follow up communication to ensure repeat bookings• Other duties as assigned by Director of Catering and Conference Services.

Qualifications:

Flexible work hours to include weekend and holidays in order to meet the demands of a 24 hour operation
Excellent communication skills in all aspects: verbal, written and non-verbal
Bachelors Degree in Hotel Restaurant Mgmt or related field preferred.
Must have a minimum of 3-5 years experience in catering sales, or conference services, preferably as a manager in a luxury hotel property
Appropriate, professional appearance and presentation
Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi, Excel, Outlook, and other management systems