Catering Supervisor/Driver

Catering Supervisor / Driver

Hourly Wage

ISS Guckenheimer offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $32 per hour-$35 per hour.

Work Hours

The work hours for this position are Mon-Fri, 7:00 am- 3:30 pm.

Key Purpose

Responsible and accountable for proactive leadership, direction, and support for all phases of catering events and "day of" coordination and the guest experience. Oversee hourly catering team members to ensure service execution of catered events.

Success Criteria

• Well organized with outstanding coordination and multitasking ability
• Intermediate skill level using Google applications (Gmail, docs, sheets, slides, hangouts, etc.) and Microsoft Office Suite
• Strong communication, presentation, organization, and follow-up skills.
• Reliable, responsible, dependable, and capable of fulfilling obligations and has a deep desire to anticipate, engage and satisfy customer needs
• A systematic approach to problem-solving
• Always promotes positive guest and co-worker relationships
• Can calmly and effectively adapt to constructive feedback in high-stress environment

Key Areas of Collaboration and Influence

• Experience coordinating catering orders or events and working with culinary and service teams.
• Interface with vendors and key service users within client organization
• Works with the Catering Managers in preparing performance objectives and evaluating the service staff
• Collaborates with clients and the Catering Managers regarding proper set-up, event execution, and resetting for the day/evening
• Must work directly with food production to ensure proper portioning and production needs are met

Ideal Candidate Experience

• 3+ years of demonstrated experience generating new business through catering sales, hospitality sales, or a related client-facing sales role.
• Experience prospecting, building client relationships, following up on leads, and converting inquiries into confirmed business.
• Ability to discuss catering offerings confidently and recommend options based on client needs.
• Previous experience supervising others
• ServSafe Certification
• Demonstrates experience using basic computer software, previous knowledge of Cater Trax or a similar catering software and Google Suite a plus
• Valid state driver's license

Key Accountabilities

• Build and maintain relationships that encourage repeat bookings and referrals.
• Follow all safety rules and actively prevent accidents
• Comply with all SERV Safe and HACCP programs and principles
• Manage and update Cater Trax catering software per client requests
• Works with the General Manager in the preparation of performance objectives and evaluation of the service staff
• Monitor team performance and provide regular feedback while ensuring knowledge of food menus and specialty promotions
• Ensure all events are set up and broken down according to the site standards and are delivered for accuracy and presentation that is both appealing and logical to the user
• Manage catering inventory
• Respond to guest requests in a friendly, timely, and efficient manner
• Constant communication with the team and management regarding any guest special needs
• Supports the operation, if needed, by assisting with service delivery

Physical Demands & Work Environments

• Work up to 8 hours a day on your feet, excluding breaks
• Must be able to lift a minimum of 25lbs
• Come to work properly dressed according to the dress code
• Employee must be able to work under pressure and time deadlines during peak periods

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.

Employment with ISS/Guckenheimer may be contingent upon successful completion of a background check and, where appliable, a drug and/or alcohol screening, in accordance with applicable laws and Company requirements.