CBMS & CFADS Server / Application Engineer

CBMS & CFADS Server / Application Engineer

Subject-matter expert and Level-3 support for the CBMS and CFADS server and application systems in the Operations Centre. Owns the deep technical health of the system, resolves what Level-2 cannot, and drives out root causes.

• Provide advanced diagnostics at system, application and infrastructure level for the system.
• Carry out root-cause analysis for major and recurring incidents and own the permanent fix.
• Open and manage OEM back-to-back support cases under the same ticket and SLA clock.
• Own configuration, firmware and software maintenance and coordinate manufacturer releases and upgrades.
• Own the preventive-maintenance procedures and predictive monitoring for the system.
• Maintain the design documents, SOPs and knowledge base; mentor and sign off Level-2 competence.
• Provide technical assessment to the Change Advisory Board for changes to the system.
• Maintain the CBMS/CFADS servers and applications; monitor health and interfaces; apply patches under change control.

Requirements and Qualifications

• Server and application administration; relevant application/product training for CBMS/CFADS.
• ITIL Foundation.

Experience: 5 or more years hands-on with the specific system in a comparable environment.

Competencies

• Deep product knowledge.
• Diagnostic and root-cause skill.
• OEM liaison.
• Documentation and mentoring.

Key Performance Indicators

• Advanced-incident resolution within SLA.
• RCA delivered within timeline.
• Repeat-incident reduction.
• Certification currency.

Locations

Madre integrated Engineering - Qatar, Doha

Klavy Technology for Trading and Services - Qatar, Doha

Madre Integrated Engineering is privileged to partner Keppel Seghers,a leading provider of comprehensive environmental solutions in thedevelopment...