CBS Credit To Cash Analyst

Collections Analyst

Location: Mexico City

Role Summary

As a Collections Analyst reporting directly to the Jr. Team Lead in Mexico City, you will safeguard company assets and nurture essential B2B relationships by strategically managing the entire collections lifecycle. In this high-impact role, you will take ownership of complex commercial accounts, resolve high-stakes payment escalations, and protect organizational cash flow through meticulous financial reconciliation. Joining our dynamic finance organization, you will collaborate cross-functionally with Sales and Customer Service teams to optimize Order-to-Cash processes and drive measurable business value across our US Export commercial business.

Responsibilities

• Portfolio & Account Management: Proactively manage the collections lifecycle for aging customer portfolios, negotiating enforceable promise-to-pay agreements and executing risk-mitigation actions when necessary.

• Financial Reconciliation: Execute sensitive reconciliation processes for US Export Business collections, deductions, and customer refunds to optimize cash flow and minimize financial liability.

• Cross-Functional Escalation: Partner closely with Sales and Customer Service teams to resolve critical collection bottlenecks, payment term escalations, and commercial discrepancies.

• Risk Assessment & Compliance: Investigate high-risk changes in customer business status (such as bankruptcy filings or ownership transfers) while maintaining absolute adherence to internal policies and back-office operations.

• Customer Dispute Resolution: Serve as a strategic point of contact for complex customer inquiries, expertly de-escalating payment conflicts to protect brand loyalty and secure financial integrity.

Required Qualifications

• Bachelor’s degree in Business Administration, Accounting, Finance, Economics, or a related field

• 1+ years of professional experience in collections, accounting, finance, or a related commercial finance role

• Advanced proficiency in English (both written and verbal).

Preferred Qualifications

• Foundational understanding of Order-to-Cash (OTC) processes, customer payment applications, and general accounting principles

• Hands-on experience or working knowledge of SAP and Google Workspace tools

• Prior experience in a CPG, FMCG, or Shared Services environment

• Strong analytical capabilities to assess AR balances, identify discrepancy root causes, and execute effective collection strategies

• Excellent negotiation, conflict-resolution, and cross-functional communication skills