CBS Credit to Cash Analyst
NewCollections & Deductions Analyst
Location: Mexico City
Role Summary
As a Collections & Deductions Analyst on our Order-to-Cash (C2C) team, you will manage customer account balances and resolve deduction issues for top-tier retail and corporate accounts across the US and Canada. Based in Mexico City and reporting to the Jr. Team Lead, this position plays a critical role in optimizing cash flow and protecting financial performance across a portfolio generating over $180M in monthly AR. In this fast-paced environment, you will proactively identify collection risks, resolve complex deduction categories, and build strong cross-functional partnerships to streamline revenue management.
Responsibilities
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Manage portfolio customer balances, issue past-due notices, and implement strategic collection approaches to drive timely payments while maintaining positive customer relationships.
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Analyze, dispute, and clear open deductions across Gross-to-Net (GTN) promotions, vendor compliance, pricing, and inventory categories within strict deadline parameters across multiple portals.
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Conduct root-cause analysis on AR balances and recurring deduction issues to optimize collection rates and improve cross-functional workflows.
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Collaborate closely with Sales, Logistics, Credit, and Customer Development teams to align on account strategy and resolve operational bottlenecks.
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Prepare monthly cash estimates, perform payment reconciliations, and maintain tracking tools to ensure data integrity and full audit compliance.
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Drive continuous improvement initiatives by evaluating existing processes and leveraging data engineering insights for cross-functional decision-making.
Required Qualifications
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Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
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2+ years of professional experience in Accounts Receivable, Collections, or Deductions Management.
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Demonstrated experience performing root-cause analysis and portfolio risk assessment.
Preferred Qualifications
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Experience managing high-volume portfolios in the Consumer Packaged Goods (CPG) or FMCG industry.
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Proficiency in EDI systems, SAP, and customer dispute management portals.
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Strong written and verbal communication skills with the ability to flex communication styles across diverse internal and external stakeholders.
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Advanced analytical mindset with proven capabilities in data manipulation and process optimization.
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Highly organized with strong adaptability to excel under changing business priorities.