CC DESKTOP SUPPORT
Summary
On-site desktop support technician at Humboldt General Hospital in Winnemucca, NV, who installs, modifies, and repairs end-user hardware and software, handles help desk tickets, VPN/connectivity troubleshooting, and IT asset and license inventory.
Position Summary:
This person will install, modify, and make minor repairs to computer hardware and software systems. Following
design or installation specifications, install or assist in installation of hardware and peripheral components such
as monitors, keyboards, printers, and disk drives at user work area. Loads or grants access to specified software
packages. Replace defective or inadequate software packages. Perform other duties as required. Escalates
complex problems as necessary
1. Support end-user hardware including workstations, printers, faxes, copiers,
and wireless and telecommunication systems.
2. Support end-user standard workstation software and systems, including the
current application suite (including e-mail), remote connectivity
(including VPN), browser and antivirus solutions.
3. General connectivity troubleshooting.
4. IT equipment asset tracking.
5. Utilize an internal call tracking system for end-user incident management
and reporting.
6. Interacts with HGH Staff and vendors to resolve basic help desk issues;
communicates with HGH staff and vendors in a professional manner maintaining
confidentiality.
7. Works with all user levels.
8. Assists with the inventory management of software licenses, software,
hardware, and other IT supplies.
9. Keeps workroom neat, organized and secure.
10. Promotes responsible usage and care of corporate equipment.
11. Relays relevant IT-related information to the company in a timely manner.
12. Participates in the implementation and support of IT -related policies.
13. Travels between onsite campus buildings and offsite buildings.
14. Maintains confidentiality of all patient/resident/staff information.
15. Performs other related duties as assigned or requested.