CCA3 - Customer Service Agent - 22.01

BASIC FUNCTIONS:

• Agents will take inbound calls, Customer Service. Includes, but not limited to: Basic inquiries, cancellations, dispatching, etc.
• Multitask performing outbound call to look for riders and drivers.

KEY RESULT AREAS:

AHT, ASA, QA, Answer Rate

COMPETENCIES NEEDED:

• Speaks very well, Neutral accent
• Good comprehension
• Can work under pressure.
• Must be willing to work in a high call volume environment.

QUALIFICATIONS:

• Experience in Dispatching is not required but a plus.
• Spontaneous and conversant.
• Agents will have a script to follow but must be able to carry a conversation.