CCA3 - Customer Service Agent - 22.01

BASIC FUNCTIONS:

• Agents will take inbound calls, Customer Service.
• Multitask performing Email Support and Social
• Media support as well.
• KEY RESULT AREAS:
• AHT, Response time, FCR

COMPETENCIES NEEDED:

• Speaks well, Neutral accent
• Can work under pressure.
• Must be willing to work in a high productivity environment.

QUALIFICATIONS:

• Spontaneous and conversant.
• Agents that has multitasking experience is preferred.
• Must be willing to work in a high call volume environment.

SPECIAL INSTRUCTIONS:

• N/A
• SHIFT/WORK SCHEDULE:
• Monday to Sunday 9pm-6am
• Eventually to cover a wider range of operational